Banquet House Attendant

About the role

Based at the Mandarin Oriental New York, within the Banquet Department in New York City, the Banquet House Attendant is responsible for correctly setting‑up and breaking down all Banquet Function Rooms. The Banquet House Attendant reports to the Banquet Manager.

Responsibilities

• Support company’s philosophy and culture through the use of “Pillars of Legendary Quality Experiences”, “Guiding Principles” and “S.E.R.V.I.C.E. that delights” to ensure guest satisfaction and achieve the mission statement.
• Follow proper payroll and uniform procedures.
• Set up banquet rooms with equipment for functions according to floor plans received from Catering or the Banquet Manager.
• Clean function rooms including vacuuming, dusting, shampooing of carpets, cleaning mirrors, marble, etc.
• Provide additional banquet equipment (tables, chairs, flipcharts, etc.) for function rooms or guest‑room set‑ups.
• Retrieve materials, props, crates, boxes, etc. from the receiving dock and store them safely; help unload delivery trucks.
• Ensure function rooms are clean and available for showing to guests even when not in use.
• Maintain a cooperative, professional working style with supervisors and fellow workers.
• Perform all job‑related tasks with utmost concern for equipment and safety for oneself and fellow workers.
• Ensure the cleanliness and orderliness of all storage rooms.
• Take dirty linen to the laundry area; hang skirts properly, set‑up and skirt risers, tables, flags, banners, etc. when needed.
• Set‑up with designated linen all registration areas, including buffets.
• Set‑up, move and retrieve any kind of rental equipment.
• Attend and participate in all required assistance.
• Assist guests whenever they request assistance.
• Respond properly in any hotel emergency or safety situation.
• Perform other tasks or projects as assigned by hotel management and staff.

Requirements

• Average reading, writing and oral proficiency in the English language.
• Able to read and comprehend banquet floor plans.
• Able to follow instructions.
• Able to carry and lift objects of at least 30 lbs.

Benefits

• A competitive benefits package including health, dental and vision, 401(K), etc.
• MOstay programme – complimentary nights and attractive rates on rooms for you and your loved ones worldwide.
• Health & Colleague Wellness – variety of health benefits and wellness programmes.
• Retirement Plans – different plans depending on length of service and role.

Pay

Pay $37.25 to $49.67 hourly – commensurate with experience.