Banquet Captain, On-Call or Full-Time

About the role

As a Banquet Captain at the Texas A&M Hotel and Conference Center in College Station, Texas, you will supervise the banquet service team in preparing for and executing banquet functions.

Culture & Character

All team members are expected to uphold the Aggie Path of P.R.I.D.E. principles:

• Positivity: Bring a positive perspective daily and create an environment others want to be part of.
• Respect: Embrace and appreciate others, showing consideration for their desires, interests, and beliefs.
• Integrity: Demonstrate and live by sound moral and ethical principles.
• Dedication: Commit to walking the path of “Being the Difference” in everything you do.
• Excellence: Strive to make today a little better than yesterday.

Essential Functions

• Supervise and participate in the setup, preparation, service, and tear down of banquet functions.
• Provide training to staff.
• Ensure function starts on time and respond to guest requests quickly.
• Ensure all safety procedures are followed.
• Conduct pre-event meetings.
• Interact with guests, event coordinators, property conference managers, and other departments.
• Evaluate and provide corrective action to team members.
• Fill out necessary paperwork for functions (order stewarding, chafing dishes, tables, and miscellaneous products).
• Assist in conducting pre-shift and huddle meetings to inform staff about events.
• Ensure high grooming and hygiene standards are met by all banquet staff.
• Assist the Banquet Manager in establishing maintenance, repair, and cleaning schedules for banquet equipment.
• Deliver exceptional guest experiences by going above and beyond.
• Close all banquet checks at the end of functions.
• Help manage department service standards, POS station, schedules, and labor/beverage costs.
• Attend necessary meetings involving events, such as BEO meetings.
• Help maintain and update BEOs/function sheets.
• Check banquet rooms, service areas, and kitchen areas for cleanliness and proper setup.

Requirements

• High school diploma or equivalent.
• Five years of banquet or catering experience.
• Two years in a leadership role preferred.
• Excellent customer service skills.
• Exceptional knowledge and understanding of various banquet and food service techniques and standards; banquet bartending knowledge preferred.
• Ability to read and speak English.
• Organized and efficient.
• Basic computer skills.

Benefits

• 401k with a company match and immediate vesting after 90 days of service.
• Access to multiple free wellness platforms such as SupportLinc and Ramsey SmartDollar for you and all members of your household.
• Extensive training programs for hospitality and non-hospitality skillsets.
• Pet insurance discounts.
• Discounts at hundreds of properties nationwide in the Pyramid Global portfolio.
• Medical, dental, vision, and other supplemental benefits like identity theft, legal assistance, and life insurance.
• Tuition/education reimbursement eligibility after 12 months of service.

Pay

$18 – $20/hr. plus percentage of gratuities.

Schedule

The hospitality industry operates 24/7 year-round. All candidates must be available to work Texas A&M football game days, Ring Days, graduations, holidays, and other high-occupancy times due to special events.

• Full-time: 30–40 hours per week depending on business forecast.
• On-Call: 0–15 hours per week depending on business forecast.
• Days of the week/weekend scheduled will vary based on business needs.
• Shift options: Start times vary based on forecasted events.
• Overtime may be required when business levels call for it.