Banquet Captain

About the role

Recognized as a Tennessean Top Workplace, Loews Nashville Hotel offers careers in a newly renovated luxury setting where iconic legacy meets modern elegance and Nashville soul. Located on West End, team members support 341 upscale rooms, two dining venues, and 24,000 sq. ft. of premier event space.

Responsibilities

• Lead and oversee all assigned banquet functions, ensuring event spaces are set according to specifications and service is executed seamlessly from setup through breakdown.
• Review Banquet Event Orders (BEOs) and coordinate with culinary, sales, and operational teams to ensure all event details are delivered accurately and on schedule.
• Direct banquet team members by assigning service stations, delegating responsibilities, and providing hands-on leadership throughout each event.
• Cookfood and beverage service, ensuring all offerings meet quality, presentation, timing, and guest satisfaction standards.
• Partner closely with culinary leadership to ensure banquet menus are prepared, presented, and served in accordance with company standards and guest expectations.
• Deliver exceptional guest experiences by proactively addressing needs, resolving concerns professionally, and maintaining a visible presence throughout events.
• Plan and schedule banquet staffing based on business levels, conduct pre-shift meetings, and communicate event expectations and service standards.
• Train, coach, mentor, and support team members through ongoing feedback, performance development, and recognition to foster a high-performing service culture.
• Maintain accountability for banquet equipment, supplies, inventory, and event documentation, including accurate cover counts, reporting, and billing processes.
• Ensure compliance with all food safety, sanitation, workplace safety, and company policies while maintaining clean, organized, and event-ready banquet facilities.

Requirements

• Three + years experience as a Banquet Captain in a high volume, upscale hotel or free-standing restaurant/banquet operation, preferred.
• Alcohol service certification or ability to obtain within required timeframe.
• Exceptional knowledge and understanding of various banquet and food service techniques and standards.
• Strong organizational, communication, and leadership skills with the ability to motivate teams.
• Proficient in Microsoft Office and familiar with POS systems and basic financial reporting.
• Ability to lift and carry food service trays weighing 35+ pounds.
• Skilled in working efficiently in fast-paced environments while maintaining attention to detail.
• Flexible availability to work weekends, holidays, and varied shifts as needed.

Qualifications

• High School Diploma or equivalent preferred.

Skills

• Leadership
• Event Execution
• Guest Experience
• Detail-Oriented
• Communication
• Problem Solving

Benefits

• Competitive health & wellness benefits
• Paid Sick Days, Vacation, Holidays & Paid Bereavement
• 401(k) retirement plans with company match
• Pet Insurance and Paid Pet Bereavement
• Free onsite parking and 50% off monthly bus passes
• Complimentary meals in Team Member Café while working
• Community volunteer opportunities
• Training & Development opportunities, career growth
• Tuition reimbursement
• Team Member Hotel discounts, other perks & more!

Pay

Compensation is commensurate with experience.

Schedule

Variations based on business needs.