Banquet Captain

Pay: $24.72 per hour. An employee’s pay position within the salary range will be based on relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs.

About the role

The Banquet Captain is responsible for ensuring the overall satisfaction of event and meeting guests. The Banquet Captain oversees a team of banquet set-up and servers, serves food and beverages to banquet guests, and takes food and beverage orders when there are not enough servers present. Full-time, part-time, and flexible scheduling options are available.

Responsibilities

• Lead, supervise, and participate in set-up, including moving/setting tables and chairs, buffet set-up, bar set-up, preparation of condiments, labeling of stations, and anticipating beverage needs.
• Assist the Banquet Manager in administrative and personnel-related matters, such as scheduling, time clock reviews, overtime, performance, discipline, investigations, training, and development.
• Read and interpret Banquet Event Orders (BEOs) and follow instructions from the Banquet Manager.
• Facilitate and lead departmental meetings, such as pre-meal and post-meal briefings.
• Possess a deep understanding of each event and function as the point of contact for that detail.
• Establish the Order of Service and follow service standards as directed by the Banquet Manager and/or the Conference Center Family Traditions to maintain event timing and ensure proper, timely service.
• Assign service stations to banquet servers, anticipating balanced working teams.
• Ensure all assigned side-work and pre-work needed for future events is completed before leaving.
• Supervise and inspect clean-up after all functions, including floors, dishes, equipment, and supplies, ensuring they are properly cleaned and stored.

Requirements

• Previous experience as a server.
• Must be flexible regarding scheduling based on business demands.
• Successful completion of criminal background check and drug screen.

Desired Qualifications & Traits

• Previous Banquet experience.
• Prior Banquet Captain experience.
• Strong leadership skills and proven teamwork.
• Projects a professional image that inspires trust and confidence.
• Enthusiastic and positive energy.

Physical Requirements

• Able to lift up to 30 lbs.
• Able to bend, stretch, and twist.
• Able to stand for long periods of time.

Benefits

• Medical, Dental, and Vision insurance.
• Health savings account.
• Telehealth resources.
• Life insurance.
• 401K with employer match.
• Paid vacation time off.
• Paid parental leave.

Perks

• Exclusive perks for you, your family, and friends, including discounted vacations and employee referral incentives.
• Access to Great Wolf University for on-the-job training, functional, and leadership training.
• Flexible scheduling and access to a holistic wellness program and technology.
• Support through the Employee Assistance Program and Employee Relief Fund.
• Diversity and inclusion programs that make everyone feel welcome and recognized.