Banquet Captain

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

About Our Property

Deloitte University Hotel & Conference Center - Benchmark Hospitality

High-end private hotel and conference center called Deloitte University. Closed to the public. 1,400 hotel rooms - all single occupancy, no suites. Nine restaurants and lounges including a Starbucks and Seattle's Best Coffee, and three sit-down restaurants. 200,000 square feet of meeting space - Ballrooms, Amphitheater and classrooms. Fitness Center, jogging trails and sports fields (all available to our associates to use!). All professional clientele. No weddings, holiday parties, school groups, or other social-type events. Located in Westlake, Texas - near Keller, Southlake, and Roanoke.

Responsibilities

BASIC FUNCTION: The Banquet Captain will supervise staff, coordinate banquet events assigned and implement Property and banquet policies and procedures.

• Review all BEO (banquet event orders) prior to the event to ensure we are prepared with staffing, supplies, dishware and drinks.
• Oversee banquet events to include pre-work of cleaning, polishing, organizing, and setting up drink stations.
• Ensure banquet event room is set up to the standards of the BEO (banquet event order).
• Conduct staff pre-event meetings to communicate the plan and service standards for the event.
• Monitor each event to ensure service is flawless. Assist Servers and Bartenders as needed.
• Be aware of the client’s needs during the event. Be available for the client for changes that may occur during the event.
• Oversee the breakdown of the event to ensure it closes on time and all supplies is put in appropriate areas including food, beverages, linen, supplies, dishware and more.
• Provide feedback to the staff for positive and not-so-positive actions that occurred during the event.
• Train staff on the standards and tasks that Servers and Bartenders are responsible for. Monitor Peer Trainer activities and spot check the new associates training.
• Recap events with BEO distribution to Meeting Planners or Clients, and complete end of shift Captains report.

Requirements

• Experience in the hospitality industry required.
• F&B Banquet experience desirable.
• Experience as a departmental trainer or supervisor preferred.
• Strong computer skills. Proficient in Microsoft Excel and Outlook. Microsoft Teams and OneNote experience desirable.
• Knowledge of F&B Point of Sale system preferred.
• Basic Food Safety Certification and Texas Alcohol Beverage Commission Certification required within 30 days of starting and must be re-certified as needed.

Benefits

• Awesome Employee Focused Culture with many Associate Events!
• Closed many weekends and most holidays - 10 days of holiday pay.
• Up to 14 Vacation & Sick days per year.
• Weekly pay!
• Leadership and Career development programs.
• Many opportunities to grow and transfer to new positions.
• Free Lunch in our newly remodeled Associate Cafeteria.
• Eligible for Medical Insurance and other awesome benefits within 30 days of employment.
• Employer matching 401k.
• Tuition Reimbursement.
• Free parking on-site.
• Free uniforms and we will clean them!
• Benchmark Hospitality hotel discounts.

Pay

$22.00 per hour, flat rate (no tips)

Schedule

Full Time, Evening Shift and some weekends