Banking Solutions Specialist

About the role

The Banking Solutions Specialist plays a crucial role in delivering a seamless and personalized banking experience to clients in Kansas City. This role requires a combination of technical skills, strong interpersonal abilities, and a deep understanding of banking products and services.

Responsibilities

• Build and deepen client relationships by providing consistent, high-touch service across all transaction types.
• Open, close, and maintain personal and business accounts and products accurately and efficiently.
• Resolve service failures independently, identifying root causes and offering solutions based on customer needs.
• Support deposit and loan growth through proactive outreach and consistent follow-up.
• Own service recovery and problem resolution, ensuring customers feel valued and their issues are resolved promptly.
• Collaborate with other departments to ensure smooth operations and compliance with regulatory requirements.

Requirements

• Two or more years of retail banking experience with exposure to complex client relationships and real operational responsibility.
• Comfortable using core banking systems, teller platforms, digital service tools, and Microsoft Office.
• Strong judgment to recognize when to close an opportunity yourself and when to bring in a subject-matter expert or business-line partner.
• Self-motivated with accountability, follow-through, and the ability to protect confidential information.

Qualifications

• A high school diploma or equivalent required, with an Associate’s or Bachelor’s degree preferred.

Skills

• Proficiency in core banking systems and digital tools.
• Ability to build trust and grow relationships through consultative, needs-based conversations.
• Strong judgment and problem-solving skills.
• Effective communication and conflict resolution skills.
• Knowledge of regulatory requirements and compliance standards.

Benefits

Core Bank offers competitive compensation packages, comprehensive benefits, and a supportive work environment that fosters growth and development.

Pay

Competitive salary commensurate with experience and qualifications.

Schedule

Full-time position with flexible hours to accommodate client needs.

Company Culture

Core Bank's culture is centered around the "Recipe for Awesome," which emphasizes collaboration, curiosity, empowerment, genuineness, nimbleness, and a commitment to serving others. This culture is reflected in our global competencies and values, which guide our behavior and performance.