Banking Service Technician - Elizabeth, NJ

About the role

Convergint is looking for a full-time, enthusiastic, results-driven and forward-thinking Banking Service Technician to join our amazing culture. In this role, you will troubleshoot, repair, and perform preventive maintenance on banking equipment including alarm systems, CCTV's, pneumatic drive-ups, ATMs, vaults, safe deposit boxes, etc. Must have good verbal, written, and interpersonal communication skills.

Responsibilities

• Install, program, test, repair, and service a variety of non-routine systems and equipment for drive up, locksmith and electronic projects.
• Repairs or replaces damaged components of remote units.
• Troubleshoots, repairs, and replaces all components of remote, audio and video equipment.
• Installs new units with final connections, testing and training.
• Responds to moderately complex customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis.
• Performs preventative maintenance as needed.
• Acts as a mentor to less experienced staff by using technical knowledge, skills and experience.
• Handles moderately complex installations for the remote units such as alert systems.
• Identifies potential project challenges, communicates to appropriate parties and assists in the development and implementation of strategies to minimize deviations from estimated costs and project deadlines.
• Estimates cost, time, and materials for replacement equipment.
• Cleans, maintains, adjusts, calibrates, and services equipment used in the performance of duties.
• Uses strong troubleshooting skills to isolate and fix problems in malfunctioning equipment or software systems.
• Communicates with and works with the other team members consistently to improve overall operations of the Convergint Center, and company.
• May advise management regarding customer satisfaction, product performance, installation techniques and standards as well as suggestions for product improvements.
• Keeps up to date and informed on all company policies.
• Presents a professional image of Convergint at all times in appearance and behavior.
• Performs other duties and responsibilities as requested or required.

Requirements

• Working knowledge of drive up, locking and electronic systems specific to banking industry.
• Solid knowledge of mechanical and electrical systems.
• Customer Focus – Maintaining awareness of and seeking to meet of the needs and wants of the customer.
• Strong communication skills both oral and written.
• Adaptability – Responds effectively to changes in situation or information.
• Education: High School/GED or equivalent experience.
• Preferred Experience: (but not required): Technical diploma and/or equivalent trade experience (e.g. Electrician)
• 1 year of previous banking specialist experience within a commercial, industrial, or facilities operation setting.
• Experience in 1 or more of the following industries: electronic, fire alarm & life safety, and/or building automation.

Qualifications

Hourly Pay Range; $28.00 - $32.00
Convergint is an Equal Opportunity Employer.

Benefits

Convergint fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits:

• 10 Company Holidays and Paid Time Off starting at 13 days annually
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan or company vehicle
• Corporate Social Responsibility Day
• Cell phone reimbursement (if applicable)
• Paid parental leave