Banking Operations and Administration Coordinator II

About Us

Heritage Financial Credit Union is a member-owned financial institution committed to helping our members achieve their financial goals and building a stronger community. We believe that everyone deserves access to affordable financial services and are dedicated to providing our members with the tools and resources they need to achieve their financial dreams. Our vision is to be the leading financial institution in the communities we serve, with a culture of excellence where employees thrive.

Our core values:

• Experience: Go Above Expectations; Create Positive Moments; Personally Acknowledge
• Service: Deliver As One Team; Stay A Step Ahead; Guide with Product Expertise
• Integrity: Do What's Right; Speak the Truth; Own Our Actions
• People: Grow Together; Respect Every Voice; Build Trusting Relationships; Strengthen Culture & Community

About the Role

The Banking Operations & Administration Coordinator II is an intermediate-level role within the Banking Operations team, responsible for supporting daily deposit operations, electronic banking services, and member-facing products. This position handles a broad range of operational functions, including ACH processing, debit card support, online banking services, and regulatory reporting. The role supports both internal teams and members, including business members, by assisting with product service, research, and issue resolution. It also contributes to maintaining compliance, supporting fraud mitigation, and identifying process improvements.

Responsibilities

• Member & Business Support
  • Provide support to internal and external members for deposit-related products and services, including ACH, wires, debit cards, and digital banking.
  • Assist business members with servicing needs related to products such as ACH Manager, Positive Pay, and online business banking.
  • Respond to member inquiries and service requests, ensuring timely and accurate resolution within established service levels.
  • Escalate complex or high-risk issues as appropriate.
• Deposit Operations
  • Perform daily operational functions, including ACH processing, returned items, wire transfers, and account maintenance.
  • Support debit card services, including transaction inquiries, dispute processing, and fraud claim intake in accordance with applicable regulations.
  • Assist with electronic banking support, including bill pay, eStatements, and external transfers.
  • Perform maintenance and support for deposit accounts, including IRAs and certificates.
• Risk, Fraud & Compliance
  • Follow established procedures for fraud detection, dispute handling, and exception processing.
  • Ensure compliance with Credit Union policies, federal and state regulations, and network rules.
  • Assist with regulatory reporting requirements, including abandoned property and tax reporting.
  • Support audit requests by gathering documentation and maintaining accurate records.
• Reporting & Process Support
  • Generate routine operational and departmental reports.
  • Assist in identifying process improvements to enhance efficiency and accuracy.
  • Support system updates, testing, and implementation efforts as needed.
  • Maintain and follow documented procedures for all assigned responsibilities.
• Team Support & Development
  • Collaborate with team members to ensure coverage and completion of daily tasks.
  • Provide guidance and support to Deposit Support Analyst I staff as needed.
  • Participate in training, webinars, and professional development opportunities.
  • Maintain effective working relationships across departments.

Requirements

• Education/Certification: Associate or Bachelor’s degree in business, Finance, or related field (or equivalent experience).
• Experience: Minimum of 3 years of experience in deposit operations, banking operations, or related area. Experience with electronic banking and member support preferred.

Qualifications

• Working knowledge of deposit operations and electronic banking services.
• Familiarity with ACH processing and basic NACHA rules.
• Understanding of fraud prevention and dispute handling processes.
• Strong attention to detail and organizational skills.
• Effective communication and problem-solving abilities.
• Ability to manage multiple tasks in a deadline-driven environment.

Pay

$23.16 - $28.95 per hour (depending on experience).

Benefits

• Paid Time Off & Paid Federal Holidays
• Medical, Dental, Vision & Life Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSA)/Health Savings Accounts (HSA)
• Supplement Benefits: Critical Illness Care, Identity Theft Protection, Pet Insurance, Legal Services
• BenefitsPlus+ perks program (travel, entertainment, gift cards, and more)
• CareNet - benefits concierge service
• 401(k) with 5% Employer Match
• Educational Assistance
• Paid Time to Volunteer
• HFCU Logo-wear (provided to employees)