Banking Customer Service Representative

We are seeking a dedicated and professional Client Service Representative to join our team. The ideal candidate will have a long-term career mindset, strong troubleshooting and multitasking abilities, and the ability to think outside the box.

Responsibilities

• Provide exceptional client service by researching and resolving problems and errors.
• Support clients and branches with online and mobile banking, as well as other loan-related transactions.
• Contribute to the achievement of department service quality goals.
• Proactively assess clients' service needs, resolve inquiries, provide account information, and perform various transactions on behalf of clients.
• Expand existing client relationships by cross-selling products and services or referring clients to appropriate sales staff.
• Utilize computerized systems to gather information, troubleshoot, and track calls.
• Comply with policies, procedures, security requirements, and government regulations.

Skills

• Ability to handle various call types (online banking, credit cards, etc.).
• Professionalism and a commitment to a long-term career.
• Strong troubleshooting and multitasking skills.
• Common sense and the ability to think outside the box (not following scripts).
• Proficiency with technology (using three screens and multiple systems).
• Excellent customer service skills, with empathy and compassion for older clients.
• Experience working in teams and contributing to teamwork.
• Stability in previous roles, with no short tenure unless under special circumstances.
• Effective verbal and written communication skills, including proper phone and email etiquette.
• Experience in effective sales and referrals.
• Strong negotiation, customer service, and time management skills.
• Ability to handle multiple tasks simultaneously and adapt to changing priorities.
• Knowledge of federal and state laws and regulations related to deposit accounts and operations.
• Proficiency in Microsoft Office products and the ability to manage multiple computer applications simultaneously.

Qualifications

• Proven ability to provide professional, accurate, and responsive client service.

Pay

$21.00 - $21.00/hr.

Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Schedule

This is a Contract, fully onsite position based in Spokane, WA.

About the company

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership.