Banking Center Relationship Banker 2, West Hartford, CT

About the role

The Relationship Banker II role at Webster Bank, a division of Santander Bank, N.A., provides services for Banking Center customers and assists the team in achieving sales, service, and operational goals. The role processes customer-related financial transactions per bank rules, uses communication and active listening to understand financial needs, builds trust, optimizes sales opportunities, generates leads, delivers quality service, and develops partnerships across business segments.

Responsibilities

• Process all customer-related financial transactions (deposits, withdrawals, check cashing, loan payments, etc.) in accordance with bank rules, regulations, and guidelines.
• Use excellent communication and active listening to learn about customers' financial needs, establish trust, optimize sales opportunities, generate leads, and provide quality customer service.
• Develop and maintain strong partnerships with various business segments through collaboration and communication.
• Supervise and coach fellow relationship bankers.
• Respond to customers' needs accurately and timely, leveraging available resources and tools.
• Evaluate client needs and offer appropriate financial products and services through needs‑based conversations to build and deepen relationships.
• Perform routine teller transactions such as deposits, withdrawals, check cashing, loan payments, and other transactions.
• Support segmentation strategy by implementing sales, retention, and other bank initiatives to execute the Banking Center’s growth and profitability objectives.
• Achieve or exceed individual and team goals in sales, service, and operations.
• Maintain compliance with Federal and State regulations as well as bank policies and procedures.
• Meet or exceed branch audits and operations evaluation requirements.
• Assist with supervision of banking center colleagues, offering coaching support to fellow bankers.
• Act as a role model and help onboard new bankers.

Requirements

• High School Diploma or General Education Degree (GED) required.
• Advanced degrees (Associate’s and/or Bachelor’s) preferred.

Qualifications

• 3‑4 years of customer service and needs‑based banking sales experience preferred.
• 0‑2 years of supervisory experience preferred.
• Demonstrated success in leading, coaching, and motivating others.
• Working knowledge of all products and services offered by the bank.
• Keeps current with all systems used for branch transaction processing.
• Strong customer service skills and ability to support teamwork, creating a positive working environment.
• Ability to work a flexible and/or rotating schedule, including Saturdays, Sundays, and extended hours as needed.
• Willingness to travel to alternate Banking Centers when required.

Skills

• Excellent communication and active listening abilities.
• Strong interpersonal and relationship‑building skills.
• Sales‑oriented mindset with ability to identify and act on opportunities.
• Organizational and time‑management skills to handle multiple transactions and tasks.
• Basic math and cash handling proficiency.

Benefits

Santander offers a comprehensive benefits package detailed in the 2026 Santander OnGoing/NH eGuide (available at foleon.com), designed to support employees, their families, and overall well‑being.

Pay

The base pay range for this position is $35,250.00 USD minimum to $58,000.00 USD maximum (annualized, based on a 40‑hour work week). Exact compensation may vary according to skills, experience, training, licensure, certifications, and location.

Schedule

This role requires a flexible and/or rotating schedule, which may include working Saturdays, Sundays, and extended hours. Travel to alternate Banking Centers may be required as needed.