Banking Center Operations Coordinator

Role: Banking Center Operations Coordinator Summary Provides supervision and support to tellers to deliver exceptional customer service in a professional manner. Monitors and trains staff on transactional processing, supporting marketing efforts, and cross-selling products. Ensures compliance with policies, procedures, and regulatory requirements. Manages daily operations including cash handling, ATM, vault, and TCR activities to maintain security and accuracy. Maintains control over audit and risk management activities, resolving discrepancies and ensuring proper recordkeeping. Enhances client experience by delivering prompt service, resolving issues, and promoting bank products through cross-selling and referrals. Leads team development, performance evaluations, and training initiatives to foster continuous improvement. Supports operational efficiency by overseeing workflow, scheduling, and coaching staff. Ensures adherence to security and audit policies during all hours of operation. Qualifications include a high school diploma or GED (bachelor’s preferred) with 2-5 years of experience, proficiency in Microsoft Office, and no specific licenses required.