Banking Center Operations Coordinator

Role Overview: This position involves supervising and supporting tellers to deliver professional customer service, ensuring operational efficiency and compliance with policies. The role includes monitoring cash operations, processing transactions accurately, and managing team workflows. Responsibilities extend to maintaining security controls, mitigating risks, and supporting audit processes. The candidate will lead client experience efforts, resolve client issues, and promote product cross-selling. Additional duties include staff coaching, performance evaluation, training, and enforcing security and compliance standards. The role requires leadership in operational performance, team management, and customer service excellence. Qualifications & Skills: A high school diploma or GED is required; a Bachelor's degree and 2-5 years of experience are preferred. Strong computer skills include proficiency in Microsoft Office. Bilingual ability in English and Spanish and/or Vietnamese is highly preferred. No specific licenses or certifications are mandated. Candidates should possess excellent communication, leadership, and organizational skills, with the ability to handle multiple responsibilities effectively.