Banking Associate - Nashua, NH (DW Plaza) - Bilingual in English & Spanish Preferred

About the role

The Banking Associate role is located in Nashua, New Hampshire, USA. This position is responsible for delivering TD's Brand promise at a store location, performing a wide range of tasks, and providing advice and educational support on banking products and services.

Responsibilities

• Processes customer transactions, opening new accounts, and educating customers on all banking products and services.
• Delivers end-to-end advice to customers, building trust through educational content and tools, providing consultative support, and offering proactive insights and recommendations.
• Uses TD's systems and tools to engage with customers, acquiring and deepening relationships by providing advice and guidance to attract and retain customers.
• Accurately completes everyday banking transactions, uncovering customer financial needs, and educating on products, services, and tools or referring to the appropriate expert.
• Serves customers on the teller line and platform, handling personal deposit accounts, everyday bank transactions, debit card/credit card issues, regulation E, mobile and online banking.
• Connects with customers, provides financial advice, and deepens relationships through lead management activities, including creating and managing self-generated leads, managing received referral leads, conducting outbound calls, and setting/applying for appointments.

Requirements

• High school diploma or GED.
• One year experience working with customers in any capacity.
• Demonstrated customer service skills.
• Teller experience preferred.

Qualifications

• Strong organization skills to handle multiple tasks in a fast-paced environment.
• Excellent communication skills with the ability to be concise, clear, and consistent.
• Demonstrated effective problem-solving skills.
• Demonstrated ability to schedule and prioritize work.
• Demonstrated ability to work independently and within deadlines.
• Sound judgment in decision making and problem solving.
• Proficient in Microsoft Office.
• Notary License preferred.

Skills

• Customer Service Skills
• Financial Product Knowledge
• Customer Relationship Management
• Microsoft Office Proficiency
• Customer Authentication

Benefits

TD offers a comprehensive benefits package including health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition.

Pay

$22.00 - $27.75 USD per hour, commensurate with experience.

Schedule

Hours are 40 per week, typically Monday through Friday, with occasional evening, weekend, and holiday shifts as scheduled.

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. We strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States, and around the world. We are deeply committed to being a leader in client experience, fostering a respectful workplace where diverse perspectives are valued, and ensuring fair opportunities for growth and development.

Additional Information

We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home. Colleague Development: We offer diverse career paths where you can grow your expertise and make a meaningful impact. We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process

We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.