Banking Associate II

About the role

The Bank of Utah was founded in 1952 and is one of Utah’s largest privately owned community banks. It has been named S&P Global Top 20 Bank two years in a row and a Top 100 Fastest Growing Company.

Mission Statement: We strive to unlock the potential of our team members, clients, and community. We act with integrity in every decision, build trust through every interaction, and exceed expectations at every opportunity. We seek to responsibly create lasting prosperity today and for generations to come.

The Banking Associate II serves as a trusted advisor within the branch, performing all responsibilities of the Banking Associate I while assuming expanded accountability for opening and servicing accounts, delivering personalized and consultative financial solutions, resolving more complex client needs, and proactively deepening client relationships to support overall branch success. This position is based at the Sandy Branch, 9320 South State St., Sandy, UT.

Responsibilities

• Perform consumer and business account opening and maintenance.
• Identify suitable banking products for clients’ basic needs and smoothly transition them to the appropriate team members for complex financial goals.
• Proactively identifies and fulfills additional client needs through consultative conversations.
• Applies thoughtful, risk‑based decision‑making when evaluating client relationships, ensuring a balance between service excellence and prudent risk management.
• Sets clear expectations with clients and consistently follows through on commitments.
• Actively manages and develops a deposit book of business ($0–$100,000), conducting regular outreach to strengthen relationships and support retention and growth.
• Ensure all product setup and fulfillment is completed correctly and efficiently to support a seamless onboarding experience.
• Proactively identifies and resolves new account exceptions, ensuring timely follow‑up, accurate documentation, and compliance with bank policies and regulatory requirements.
• Recognize patterns or trends related to operational issues, risk, or fraud indicators and escalate appropriately.
• Approve transactions within your authority, assisting team members when needed and enhancing the client experience through timely support.
• Review and work daily operational reports in partnership with the Banking Manager, ensuring accuracy and addressing any identified follow‑ups.
• Serves as a resource and mentor to Banking Associate Is, providing guidance on sales practices, policies, and procedures.
• Continue to seek out learning opportunities to strengthen skills and prepare for increased responsibility.

Qualifications

• Education: High school diploma or equivalent required.
• Experience & Requirements: 1 or more years of banking or financial services experience required.
• Demonstrated ability to manage non‑routine transactions and client issues with guidance.
• Ability to operate with increasing independence within established procedures.
• Strong attention to detail, accountability, and follow‑through.
• Understanding of bank operations, revenue, and risk fundamentals.
• Must be at least