Banking Associate II
Thanks for your interest in applying to the Bank of Utah. My name is Michael Gordon and I work as the Banking Manager.
Company Overview
The Bank of Utah was founded in 1952 and is one of Utah’s largest privately owned community banks. We were named S&P Global Top 20 Bank two years in a row and a Top 100 Fastest Growing Company.
Mission Statement: We strive to unlock the potential of our team members, clients, and community. We act with integrity in every decision, build trust through every interaction, and exceed expectations at every opportunity. We seek to responsibly create lasting prosperity today and for generations to come.
Position Details
Full‑Time Banking Associate II – Monday to Friday, 8:45 AM – 5:45 PM at our Provo Branch, 3670 North University, Provo, UT.
The Banking Associate II serves as a trusted advisor within the branch, performing all responsibilities of the Banking Associate I while assuming expanded accountability for opening and servicing accounts, delivering personalized and consultative financial solutions, resolving more complex client needs, and proactively deepening client relationships to support overall branch success.
Qualifications
- High school diploma or equivalent required.
- 1 + year of banking or financial services experience required.
- Demonstrated ability to manage non‑routine transactions and client issues with guidance.
- Ability to operate with increasing independence within established procedures.
- Strong attention to detail, accountability, and follow‑through.
- Understanding of bank operations, revenue, and risk fundamentals.
- Must be at least 18 years of age.
Key Responsibilities
- Client Relationship Servicing
- Perform consumer and business account opening and maintenance.
- Identify suitable banking products for clients’ basic needs and smoothly transition them to the appropriate team members for complex financial goals.
- Proactively identify and fulfill additional client needs through consultative conversations.
- Apply thoughtful, risk‑based decision‑making when evaluating client relationships, ensuring a balance between service excellence and prudent risk management.
- Set clear expectations with clients and consistently follow through on commitments.
- Actively manage and develop a deposit book of business ($0–$100,000), conducting regular outreach to strengthen relationships and support retention and growth.
- Operational Execution
- Ensure all product setup and fulfillment is completed correctly and efficiently to support a seamless onboarding experience.
- Proactively identify and resolve new account exceptions, ensuring timely follow‑up, accurate documentation, and compliance with bank policies and regulatory requirements.
- Recognize patterns or trends related to operational issues, risk, or fraud indicators and escalate appropriately.
- Approve transactions within your authority, assisting team members when needed and enhancing the client experience through timely support.
- Review and work daily operational reports in partnership with the Banking Manager, ensuring accuracy and addressing any identified follow‑ups.
- Leadership, Development & Collaboration
- Serve as a resource and mentor to Banking Associate Is, providing guidance on sales practices, policies, and procedures.
- Continue to seek out learning opportunities to strengthen skills and prepare for increased responsibility.
Benefits
- Great work‑life balance with a Monday‑Friday schedule.
- Competitive pay and benefits, including medical, dental, and vision plans.
- 401(k) plan and match up to 5 percent in our employee stock ownership program (eligibility requirements must be met).
- 12 paid bank holidays plus paid time off, including paid parental leave.
- Volunteer opportunities to make a difference in the communities where you work and live.
- Awards and recognition to celebrate you and your colleagues for living the bank’s values.
The wage listed is within the range associated with this position. Actual compensation will be based on qualifications and experience.