Banking Associate I

Bank of Utah, founded in 1952, is one of Utah’s largest privately owned community banks, recognized as S&P Global Top 20 Bank two years in a row and a Top 100 Fastest Growing Company. Their mission is to unlock the potential of team members, clients, and community, acting with integrity, building trust, and exceeding expectations.

Responsibilities

• Client & Transaction Support: Process routine account transactions and inquiries both in person and over the phone; accurately handle, organize, and count cash while maintaining strict security, dual control standards, and professionalism during every client transaction; provide courteous, solutions-oriented service and support the resolution of client questions or concerns; proactively address and resolve conflicts through active listening and collaborative problem-solving, escalating concerns when necessary; grow knowledge of the bank’s products and services, applying it to help clients with everyday banking needs.
• Operational Execution: Execute daily operational responsibilities in accordance with regulatory requirements, compliance standards, and bank policies and procedures; perform assigned branch opening and closing procedures; partner with the Branch Banking Manager on operational tasks and reporting.
• Risk Awareness & Compliance: Recognize indicators of fraud, irregular activity, or policy exceptions and escalate concerns appropriately; adhere to all regulatory requirements, compliance standards, and bank policies at all times (BSA/AML, KYC, CIP, MIL, CTR, UAR); exercise sound judgment within established guidelines to help minimize operational and reputational risk.
• Leadership, Development & Collaboration: Promote consistent service excellence through effective teamwork and communication; demonstrate coachability, accountability, and a willingness to learn; seek out learning opportunities to strengthen skills and prepare for increased responsibility; demonstrate accountability in driving and supporting branch performance goals.

Qualifications

• Education: High school diploma or equivalent required.
• Experience: Customer service experience preferred.
• Ability to work scheduled branch hours, including opening and closing shifts.
• Intermediate computer proficiency.
• Demonstrated ability and willingness to learn.
• Strong attention to detail and ability to follow established procedures.
• Strong interpersonal skills with the ability to build rapport and connect with individuals.
• Effective problem-solving and critical thinking skills.
• Highly motivated and goal-oriented.
• Must be at least 18 years of age.

Benefits

• Great work-life balance, with a Monday‑Friday schedule.
• Competitive pay and benefits, including medical, dental and vision plans.
• 401(k) plan and match up to 5 percent in the employee stock ownership program (eligibility requirements must be met).
• 12 paid bank holidays + paid time off, including paid parental leave.
• Volunteer opportunities to make a difference in the communities where you work and live.
• Awards and recognition to celebrate you and your colleagues for living the bank's values.

Schedule

Monday - Friday, 8:45 PM - 5:30 PM, at the Branch located at 4605 Harrison Blvd, South Ogden, UT.