Banking Associate - Full Time - Londonderry

About the role

The Banking Associate role is located in Londonderry, New Hampshire, USA. This position is responsible for delivering TD's Brand promise at a store location, performing a wide range of tasks, and providing advice and educational support on banking products and services.

Responsibilities

• Processes customer transactions, opening new accounts, and educating customers on banking products and services.
• Delivers end-to-end advice to customers, building trust through educational content and tools, providing consultative support, and offering proactive insights and recommendations.
• Uses TD's systems and tools to engage with customers, acquiring and deepening relationships by providing advice and guidance to help customers achieve their financial goals.
• Accurately completes everyday banking transactions on the teller line or on the platform, uncovering customer financial needs and educating on products, services, and tools.
• Serves customers, on both the teller line and platform, handling tasks such as opening/closing personal deposit accounts, everyday bank transactions, debit card/credit card issues, regulation E, mobile and online banking.
• Connects with customers, provides financial advice, and deepens relationships through lead management activities, including creating and managing self-generated leads, managing received partner/retail to retail referral leads, customer outreach, setting/appointing appointments, and lead prioritization.

Requirements

• High school diploma or GED.
• One year experience working with customers in any capacity.
• Demonstrated customer service skills.
• Teller experience preferred.
• Strong organization skills to handle multiple tasks in a fast-paced environment.
• Excellent communication skills with the ability to be concise, clear, and consistent.
• Effective problem-solving skills.
• Ability to work during operating hours, including evenings, weekends, and holidays.
• Proficient in Microsoft Office.
• Notary License preferred.

Qualifications

• Education: High school diploma or GED.
• Experience: One year experience working with customers in any capacity.
• Skills: Demonstrated customer service skills, strong organization skills, excellent communication skills, effective problem-solving skills, proficiency in Microsoft Office.

Skills

• Customer Service Skills.
• Microsoft Office Proficiency.
• Notary License (preferred).

Benefits

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Compensation policies and practices are designed to allow colleagues to progress through the salary range over time as they progress in their role. TD offers a range of benefits including health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition.

Pay

$22.00 - $27.75 USD per hour, commensurate with experience.

Schedule

Hours are typically 40 per week, with flexibility to work evenings, weekends, and holidays as scheduled.

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. We strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States, and around the world. We are deeply committed to being a leader in client experience, fostering a respectful workplace where diverse perspectives are valued, and ensuring fair opportunities for growth and development for all colleagues.

Additional Information

We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home. TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Colleague Development

We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

Interview Process

We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.