Banking Associate (20 Hours Weekly) - Maspeth (Bilingual - Mandarin or Spanish Preferred)

About the role

The Banking Associate role is located in Maspeth, New York, USA. TD is committed to fair compensation and growth opportunities. The base pay range for this role is $23.75 - $31.00 USD per hour. Compensation may vary based on experience, skills, and other factors. For more details, candidates are encouraged to discuss compensation with their recruiter.

Responsibilities

• Processes customer transactions and provides advice on banking products and services.
• Builds trust with customers through educational content and tools.
• Provides consultative support and makes proactive recommendations to customers.
• Uses TD's systems and tools to engage with customers and deepen relationships.
• Serves customers on the teller line and platform, handling tasks like opening/closing accounts, transactions, and resolving issues.
• Manages customer wait times and schedules appointments.
• Manages self-generated and partner referral leads, conducting outreach activities.
• Trains and mentors newer colleagues.

Requirements

• High school diploma or equivalent.
• One year of experience working with customers in any capacity.
• Demonstrated customer service skills.
• Teller experience preferred.
• Strong organization and communication skills.
• Effective problem-solving and scheduling abilities.
• Proficiency in Microsoft Office.
• Notary license preferred.

Qualifications

• Education: High school diploma or equivalent.
• Experience: One year of experience working with customers.
• Skills: Demonstrated customer service skills, strong organization and communication skills, effective problem-solving and scheduling abilities, proficiency in Microsoft Office.

Skills

• Customer service skills.
• Financial advising and product knowledge.
• Microsoft Office proficiency.
• Notary license (preferred).

Benefits

TD offers a comprehensive benefits package including health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition.

Pay

The base pay range for this role is $23.75 - $31.00 USD per hour. Compensation may vary based on experience, skills, and other factors.

Schedule

The role operates during operating hours, including evenings, weekends, and holidays as scheduled.

Who We Are

TD is one of the world's leading global financial institutions, serving over 27 million households and businesses in Canada, the United States, and around the world. We strive to make every interaction, product, and experience remarkably human and refreshingly simple. TD is deeply committed to fostering a diverse and inclusive culture that reflects our commitment to diversity and inclusion.

Additional Information

We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home. TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals.

Acknowledgment

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.