Banker Trainee

Responsibilities

• Develops an understanding of customers’ needs and expectations, and offers products and services that address those needs and expectations.
• Develops new business by establishing and growing customer relationships, including utilization of business partners as appropriate.
• Ensures quality and accuracy of work.
• Develops sound technical knowledge, including of Bank products, services, and technology services.
• Stays informed of alerts and other company communications.
• Performs all duties in accordance with prescribed compliance, security and risk protocols.
• Maintains proficiency in regulatory compliance.
• Complies with all Bank policies including those pertaining to confidentiality, email, and others.
• Is an engaged member of the branch team; steps up as needed to accomplish team objectives.
• Supports the branch supervisors in implementing Bank policies, procedures and initiatives and creating a positive work environment.
• Follows through on tasks and assignments, manages time and priorities effectively and demonstrates flexibility.
• Expresses ideas well and clearly; uses professional written, verbal and electronic communications.
• Supports branch, division and Bank’s strategic goals.
• Takes ownership of the learning and development process and partners with supervisors and training department staff to complete program requirements successfully.
• Understands and complies with Bank policies and procedures.
• Bridges requests for exceptions to branch supervisors as appropriate.
• Aware of potential risks and alerts branch supervisors as appropriate.
• Learns to recognize warning signs of fraud and escalates appropriately.
• Performs functions, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers and co-workers.
• Performs other related and unrelated duties as required.

Requirements

• High School Diploma or its equivalent is required.
• Associate's Degree or some college is preferred.
• 6-12 months of cash handling or customer service related experience is required.
• Knowledge, Skills, and Abilities:
  • Must possess knowledge of basic math principles and be able to perform basic mathematical procedures.
  • Demonstrated customer service, sales, organizational, communication, and interpersonal skills.
  • Strong attention to detail.
  • Strong intermediate technology skills, including knowledge of Microsoft Office.
  • Able to work extended and weekend hours.
  • Scheduling and work location flexibility required.
  • Able to sit for extended periods of time.
  • Able to stand for extended periods of time and lift 25 pounds.

Pay

The expected annual pay range for this role is $36,010 to $46,219. This pay range is the annual salary we in good faith expect to pay for this role at the time of posting. Actual compensation paid may fluctuate higher or lower than the posted range and the range may be modified in the future due to several factors including, but not limited to, relevant experience, certifications, and qualifications, internal equity, adjustments to the requirements and responsibilities of the job, business needs, and economic and market data.

EEO Statement

Middlesex Savings Bank is an Equal Opportunity Employer/protected Veterans/Individuals with Disabilities