Banker / MSR II

Brief Description

Lighthouse Credit Union believes all individuals, regardless of position level, are considered leaders. Our leadership competencies aim to foster a culture of continuous growth and agile leadership, aligning with our vision of a resilient and forward-thinking organization.

Position Summary

The Member Service Representative II will focus on identifying needs to enrich members' lives, managing personal and business accounts, and offering additional products and services to strengthen member relationships. They may also handle routine transactions and serve as a single point of contact for developing member relationships.

Essential Functions & Responsibilities

• Assists members in opening and maintaining personal and business accounts while offering additional products and services to strengthen member relationships.
• Fulfills members' requests by providing outstanding services, problem resolution, and needs-based selling; refers mortgages for prospecting.
• Prepares and disburses consumer loans within lending limits and credit union guidelines.
• Accurately and efficiently process deposits, payments, withdrawals, cash checks, wires, fraud packets, etc., in accordance with established policies and procedures.
• Balances cash drawer/TCR and manages all transactions with accuracy and courtesy while maintaining privacy and security.
• Demonstrates openness and willingness to switch between teller and member service functions as needs arise.
• Follows and adheres to the Credit Union's policy regarding attendance and punctuality.

JOB SPECIFICATIONS

• Effective communicator, engaging with members and building relationships regarding product and services.
• Ability to prioritize tasks and demonstrate close attention to detail.
• Courtesy, tact, and diplomacy.
• Goal-oriented and service-focused.
• Working knowledge of Microsoft Office products.
• Frequent interactions with the public.

Education, Training & Experience

• High school diploma or equivalent.
• 2-5 years of similar related experience as a teller, cashier, or in a member/customer service role.
• Previous sales and/or lending experience preferred.

WORK ARRANGEMENT

The working arrangement for this position is fully onsite. No alternative working arrangement is available.

Retail Benefits That Work For You

• Financial Relief & Support:
• Student Loan & Tuition Assistance
• Employee Loan Discounts
• Weekly Paychecks
• 401(k) with Employer Match & Profit Sharing
• Health & Wellness:
• Comprehensive Medical, Dental & Vision Plans
• HSA/FSA Options
• Discounted Pet Insurance
• Employee Assistance Program (EAP)
• Time Off That Respects Your Life:
• Lighthouse Leave Program
• Volunteer Time Off (VTO)
• PTO + Paid Federal Holidays
• Balanced Schedule

LightHouse Credit Union is an Equal Opportunity Employer