Banker I Middleboro South Main Branch

About the role

Rockland Trust is a full-service commercial bank and financial services company dedicated to helping customers achieve their financial goals. Founded in 1907, we serve individuals, families, and businesses in New England with a focus on personal relationships and community impact.

Responsibilities

• Support customer relationship development and transaction processing to meet sales and service goals.
• Accurately and efficiently handle account openings, processing, and transactions, including checks, deposits, withdrawals, and cash handling.
• Proactively cross-sell bank products and services to existing and new customers using available tools and systems.
• Complete the Home Equity application process, communicate with customers, and facilitate the closing process.
• Achieve individual and team sales and service targets; actively participate in sales promotions.
• Use a needs-based consultative approach to recommend products or services that enhance customer relationships.
• Answer routine and complex customer inquiries, troubleshoot issues, and ensure resolution through follow-up.
• Maintain product knowledge by attending trainings and completing required courses.
• Utilize self-service channels like ATM, Online Banking, and Mobile Banking to engage customers.
• Create and maintain a positive work environment by fostering teamwork and representing the bank in the community.
• Adhere to operational, regulatory, and security policies while managing customer relationships and minimizing risk.

Requirements

• Two-year degree or equivalent job experience.
• Minimum 1 year sales experience in a financial or retail environment.
• Must be or become a Notary Public and NMLS certified.
• Successfully pass the Level I Business Certification.
• Proficient in Microsoft Word and Excel with ability to operate various office equipment.
• Strong verbal and written communication skills.
• Excellent organizational skills with attention to detail and accuracy.
• Strong sales orientation with ability to balance multiple priorities and adapt to changing situations.
• Ability to work intuitively and find creative solutions to problems.
• High degree of professionalism and ability to demonstrate tact and diplomacy in interactions.
• Positive approach to customer and team member interactions.
• Ability to work within normal office requirements, including long periods of standing and continuous customer support.
• Ability to lift and carry up to 50 pounds.
• Willingness and ability to work within a flexible work schedule, including weekends, as needed.
• Ability to successfully complete all required onboarding, job-specific, compliance, regulatory, operational, and continuing education training programs within established timeframes.

Qualifications

• Two to four years of teller experience preferred.

Skills

• Customer service skills.
• Financial knowledge and expertise.
• Communication and interpersonal skills.
• Product knowledge and sales abilities.
• Technical proficiency with software and self-service channels.

Benefits

Rockland Trust offers a comprehensive benefits package designed to support your health, financial security, and overall well-being. This includes:

• Competitive compensation with performance-based incentive awards.
• Health and dental insurance.
• A 401(k) and DC retirement plan.
• LTD and life insurance.
• Paid vacation.
• Day care reimbursement.
• Tuition assistance for undergraduate and graduate programs.
• An award-winning wellness program.
• And much more!

Pay

Compensation for this role will be based on a variety of factors, including skills, experience, education, and internal equity. The salary range posted reflects the company's good-faith estimate of the range for this position at the time of posting. Actual compensation may vary. In addition to base salary, certain positions may be eligible for additional compensation, including commissions, incentive awards, or stipends.