Banker - High St. - Holyoke, MA

Essential Duties And Responsibilities

• Deliver an exceptional customer experience by building strong relationships and supporting financial wellness through personalized service.
• Manage daily banking operations including opening/closing accounts, processing transactions, and resolving customer inquiries with accuracy and care.
• Identify opportunities to deepen customer relationships and refer to internal partners to support holistic financial solutions.
• Collaborate with your team to meet branch goals and contribute to overall market growth.
• Handle and reconcile cash, checks, and negotiables while maintaining vault, ATM, and coin machine responsibilities.
• Ensure full compliance with regulatory standards including BSA, CIP, and internal policies—keeping customer data safe and secure.
• Support safe deposit box operations and maintain accurate contract records.
• Stay informed on all PeoplesBank products and services and actively engage in ongoing learning and development.
• Represent the bank with professionalism in all communications—verbal, written, and digital.
• Participate in community engagement, volunteerism, and brand-building initiatives.
• Resolve customer issues with empathy and efficiency, upholding our service standards.
• Flexibility to work at various branch locations and during extended hours, including evenings and weekends as needed.

Education And Experience

• High School diploma required; Associates degree preferred
• Six months to one-year related experience or equivalent
• Will consider a combination of education and experience

Skills Required

• Cash handling experience preferred with strong basic math skills and numerical accuracy.
• Exceptional attention to detail with the ability to manage time effectively and multitask in a dynamic environment.
• Thrives in fast-paced settings, demonstrating adaptability and a proactive approach to change.
• Excellent verbal and written communication skills, ensuring clear and professional interactions.
• Strong interpersonal and customer service abilities, with a talent for building and maintaining client and business relationships.
• High level of discretion and integrity, committed to protecting the financial privacy of clients, colleagues, and the organization.
• Willingness to travel to various banking center locations throughout region as needed and assigned.
• Ability to complete on-the-job training and demonstrate proficiency in accordance with company standards and guidelines.

Work Environment And Physical Demands

• Frequent travel is required to and from various banking centers within reasonable distance and the PeoplesBank Executive Office in Holyoke, MA.
• Flexibility is essential for this role.
• While performing the duties of this job, the associate is regularly required to sit, use hands to sort, write and keyboard, and to listen and speak.
• The associate is frequently required to reach, walk, stoop, crouch.
• The associate is occasionally required to stand, lift, bend, drive and travel.
• The associate may work offsite at community, financial education and bank-at-work events several times a year and occasionally makes business calls with the Banking Center Manager.