(Bank Teller) - Customer Service Representative (Rockwall Branch)

Essential Functions/Job Responsibilities

• Greet customers upon arrival and provide prompt, courteous service.
• Process deposits, withdrawals, loan payments, and other transactions accurately and efficiently per Inwood procedures.
• Maintain accurate records of transactions.
• Balance cash drawer and reconcile discrepancies.
• Answer customer inquiries and provide appropriate information.
• Refer customers to the appropriate staff for further assistance.
• Maintain a clean and professional workstation.
• Adhere to all security procedures and regulations to minimize risk.
• Identify customer needs and suggest appropriate products or services.
• Cross-sell bank products and services to customers.
• Monitor customer feedback and provide insights for product and process improvements.
• Ensures compliance with established Bank policies and procedures.

Job Requirements

• High school diploma or equivalent.
• Cash handling experience.
• Excellent customer service skills.
• Good organizational and communication skills.
• Able to accurately handle and count money.
• Basic computer skills and willingness to learn banking software programs.
• Willing to learn banking regulations and procedure.
• Able to:
• Work in a fast-paced environment.
• Maintain confidentiality.
• Adhere to policies and procedures.
• Work independently and as part of a team.
• Manage multiple tasks simultaneously.

Prior Teller / Banking Customer Service Representative experience (Preferred)

Equal Opportunity Employer/Protected Veteran/Disability