Bank Teller

About the role

Webster First Federal Credit Union, established in 1928, is a financial institution serving over 90,000 members across Massachusetts. The credit union focuses on empowering its members to live their best financial lives, with a commitment to diversity and inclusivity.

Responsibilities

• Assist with day-to-day branch operating policies, procedures, opening and closing, balancing drawers, and assisting members.
• Work as a teller on the frontline, assisting members with various account-related requests and services, such as opening accounts, wire transfers, savings bonds, foreign currency, stop payments, checks, inquiries about deposit products and service charges, ATM/debit cards, ATM proving, applications, usage, and limits.
• Maintain a cash drawer and address and/or escalate any member complaints as appropriate.
• Scan and verify branch checks through Check 21 system.
• Escort appropriate WFFCU personnel into the vault and maintain dual controls for safe access.
• Research and resolve member issues, acting as the liaison between other WFFCU departments.
• Research member questions regarding electronic funds transfers and initiate “Reg E” disputes when appropriate.
• Promote overall BSA compliance by adhering to all BSA and OFAC regulations specific to job function and assisting the BSA Department as necessary.
• Actively promote the security and privacy of member and employee information through adherence to both information security and physical security policies, procedures, and governing regulations.
• Perform other job-related duties as assigned.

Qualifications/Requirements

• Ability to complete simple math transactions, including addition, subtraction, multiplication, and division in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to read, analyze, and interpret written and oral instruction.
• Excellent communication skills - ability to present information and respond to questions from members of management and credit union members professionally.
• Pleasant demeanor - ability to deliver exceptional member service externally and internally, and to work cooperatively with a diverse pool of colleagues and members.
• Ability to define problems, collect data, establish facts, and draw valid conclusions, and exercise good judgment, knowing when to pull in a supervisor for assistance.
• Proficient in computer / software programs, including Microsoft Office.
• Ability to appear for work, consistently, reliably, and dependably, as scheduled.

Education/Training Experience

• High school diploma or equivalent, required.
• College degree or certification in a relevant field, preferred.
• Minimum of three years of experience in a customer service role, including handling cash transactions.
• One to three years of bank/credit union experience is preferred.

Physical Demands & Work Environment

• This role primarily takes place in a professional office environment and involves sedentary work, at a desk or teller station, using a computer, and engaging in phone or video conversations.
• The noise level is generally moderate.
• Employees may need to sit or stand for extended periods, move about the office, and occasionally lift, push, pull, or carry items up to 20 pounds.
• Some repetitive motion including movements (motions) of the wrists, hands, and/or fingers.
• Employees are required to have visual acuity to perform activities such as transcribing, viewing and using a computer, and reading documents, as well as the ability to communicate verbally with colleagues, supervisors, members, and visitors.

Pay Range

Salary Band 1, $18 - $22 / hour