Bank Teller

About the role

As a Branch Banking Specialist II (Bank Teller), you are the face of the bank, building meaningful relationships while helping customers confidently manage their everyday financial needs. This front-line role blends exceptional customer service with financial expertise, ensuring each interaction is welcoming, efficient, and accurate.

Responsibilities

• Affords clients with transactions, performing operational duties and processing work while maintaining audit standards, security, and control functions to protect the Bank from loss.
• Promotes timely and courteous service by ensuring questions are answered, providing friendly and accurate service, making proper referrals as necessary, meeting customer needs and expectations, uphold and meet customer service guidelines.
• Establishes new banking relationships through conversations based on their financial needs.
• Provides account servicing and maintenance to include address changes, ATM card disputes, online banking setup and reset of passwords.
• Recommends bank products and services to customers by having beneficial conversations during daily transactions.
• Opens new consumer and business accounts including CD’s, IRA’s, and safe deposit boxes.
• Adheres to compliance with regulations and Branch operational policies and procedures, conducting branch security checks of alarm and video systems, and completing required reports according to established policies, procedures, and regulations accurately and timely.
• Assists sales platform with daily pre-shift huddles, branch incentive contests and weekly referral goals.
• Works closely with bank partners for client referrals to Merchant, Wye Financial, Commercial Relationship Managers, Branch Lenders.
• Represents the Bank in a manner that maintains and expands positive relations with all customers, potential customers, and co-workers.
• Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the workplace.
• Proportion of time spent on each will vary depending upon branch traffic and daily staffing needs.
• Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements, e.g., Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, SAFE Act, etc.; ensures that the office and all personnel adhere to the same.
• Participates in required training sessions, including training for compliance with BSA/AML policies and procedures.

Requirements

• High school diploma/GED equivalent.
• 1 year experience successfully providing excellent customer service in a fast-paced environment.
• 1 year experience as a bank teller.
• Bachelor's degree in Business, Finance, or similar OR management experience can stand in lieu of bank experience.

Qualifications

• Ability to work independently and as part of a team.
• Strong communication and interpersonal skills.
• Proficient in Microsoft Office Suite.
• Knowledge of banking products and services.

Skills

• Excellent customer service skills.
• Financial analysis and problem-solving abilities.
• Effective time management and multitasking skills.
• Ability to work in a fast-paced environment.

Benefits

• Comprehensive benefits package including health, dental, vision, company-paid life insurance, mental health well-being, short-term and long-term disability, and much more!
• Paid parental leave.
• 401k savings plan with up to a 4% company match.
• Employee Stock Purchase Plan.
• Loan discount program.
• Education assistance.
• Career development program.
• Employee Assistance Program.
• Wellness initiatives.
• Employee perks such as: employee banking services, loan discount program, education assistance, career development program, Employee Assistance Program, and wellness initiatives.
• Paid training program and continuous training sessions throughout the year on various topics.
• Generous paid time off and paid sick time.
• Opportunity for growth and advancement.
• Community involvement opportunities.

Pay

The pay range for this position is $19.00 to $23.00 hourly. Actual compensation offered may vary from the posted hiring range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer.

Schedule

Full-time. Non-exempt. Days of Work: Monday-Friday, with rotating Saturdays (Closed Sundays and all Federal Holidays).

Contact Information

Location: West Ocean City Branch - 12905B Ocean Gateway, Ocean City, MD 21842. This position works between our West Ocean City and 34th Street Ocean City branches.

Company

Shore United Bank is a full-service financial institution with a rich history dating back to 1876. In excess of $6 billion in assets, we offer innovative financial services delivered with the personal touch you expect. We serve a broad geographic area with branches in Maryland, Delaware, and Virginia, and we also provide a comprehensive suite of digital banking services that allow you to bank with us no matter where life takes you. In addition to banking, we offer trust and wealth management services through Wye Trust, a division of Shore United Bank. Together, our team of experienced professionals is dedicated to helping you achieve your financial goals.

About Shore United Bank

Shore United Bank is an Affirmative Action/Equal Opportunity Employer. Shore United Bank is an E-Verify participant.