Bank Teller

About the role

As a Branch Banking Specialist II (Bank Teller), you are the face of the bank, building meaningful relationships while helping customers confidently manage their everyday financial needs. This front-line role blends exceptional customer service with financial expertise, ensuring each interaction is welcoming, efficient, and accurate.

Responsibilities

• Assists clients with transactions, performing operational duties and processing work while maintaining audit standards, security, and control functions to protect the Bank from loss.
• Promotes timely and courteous service by ensuring questions are answered, providing friendly and accurate service, making proper referrals as necessary, meeting customer needs and expectations, uphold and meet customer service guidelines.
• Establishes new banking relationships through conversations based on their financial needs.
• Provides account servicing and maintenance to include address changes, ATM card disputes, online banking setup and reset of passwords.
• Recommends bank products and services to customers by having beneficial conversations during daily transactions.
• Opens new consumer and business accounts including CD’s, IRA’s, and safe deposit boxes.
• Adheres to compliance with regulations and Branch operational policies and procedures, conducting branch security checks of alarm and video systems, and completing required reports according to established policies, procedures, and regulations accurately and timely.
• Aids in sales platform activities such as daily pre-shift huddles, branch incentive contests, and weekly referral goals.
• Works closely with bank partners for client referrals to Merchant, Wye Financial, Commercial Relationship Managers, Branch Lenders.
• Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements, e.g., Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, SAFE Act, etc.; ensures that the office and all personnel adhere to the same.
• Participates in required training sessions, including training for compliance with BSA/AML policies and procedures.

Requirements

• High school diploma/GED equivalent.
• 1 year experience successfully providing excellent customer service in a fast-paced environment.
• 1 year experience as a bank teller.
• Bachelor's degree in Business, Finance, or similar OR management experience can stand in lieu of bank experience.

Qualifications

• Strong interpersonal and communication skills.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office Suite.
• Knowledge of banking products and services.
• Basic understanding of financial regulations and compliance.

Skills

• Excellent customer service skills.
• Strong problem-solving abilities.
• Effective communication and listening skills.
• Ability to multi-task and prioritize workload.
• Basic computer literacy and proficiency with banking software.

Benefits

• Comprehensive benefits package including health, dental, vision, company-paid life insurance, mental health well-being, short-term and long-term disability, and much more!
• Paid parental leave.
• 401(k) savings plan with up to a 4% company match.
• Employee Stock Purchase Plan.
• Loan discount program.
• Education assistance.
• Career development program.
• Employee Assistance Program.
• Wellness initiatives.
• Employee banking services.
• Opportunity for growth and advancement.
• Paid training program and continuous training sessions throughout the year on various topics.
• Generous paid time off and paid sick time.
• Community involvement opportunities.

Pay

The pay range for this position is $19.00 to $23.00 hourly. Actual compensation offered may vary from the posted hiring range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer.

Schedule

Full-time. Non-exempt. Days of Work: Monday-Friday, with rotating Saturdays (Closed Sundays and all Federal Holidays).

Contact Information

For more information about Shore United Bank, visit our website at www.shoruenitedbank.com.