Bank Teller

About the role

The Bank Teller (Concierge Banker) assists the assigned Banking Center in meeting and/or exceeding branch profitability goals by generating new and/or managing existing customers and ensuring efficient, professional, and quality VIP service is delivered through the handling of various financial transactions.

Responsibilities

• Develop and maintain customer relationships by calling on prospective customers, identifying prospects, establishing suitable methods of contact and determining appropriate products and/or services.
• Perform day to day operations at a level that helps to achieve satisfactory scores on branch audits.
• Refer opportunities to ancillary lines of business.
• Absorb and assist customers with financial transactions.
• Cash checks within proper authorization levels and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
• Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
• Record transactions and issue computer-generated receipts.
• Place holds on accounts.
• Absorb and assist customers with questions, concerns, and explanations or demonstrations of bank products or services offered.
• Recognize and pursue opportunities to cross-sell products and services based upon the customer's needs.
• Perform other duties as assigned.

Qualifications

• Provide excellent customer service while exhibiting dedication to Forcht Bank's mission, vision, and values.
• Able to promote and cross sell bank products and meet referral goals.
• Proficient in the use of Microsoft Office products and banking information systems that are applicable to the area of assignment.
• Able to deal effectively and tactfully with customers.
• Able to work with a team and members of other departments.
• Able to work with little direct supervision in carrying out the tasks and responsibilities assigned.
• Strong attention to detail.
• Able to handle sensitive documents or other confidential information.
• Able to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
• Able to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Able to manage time and be efficient and effective in the completion of assignments.
• Knowledge of arithmetic and their applications specific to the position.

Skills

• Manual dexterity which provides the ability to handle and count both coins and paper currency.
• Ability to listen to and understand information and ideas presented through spoken words and sentences.
• Ability to communicate information and ideas in speaking and writing so others will be able to understand.
• Ability to arrange things or actions in a certain order or pattern according to the specific role or set of rules (e.g., patterns of numbers, letters, pictures, mathematical operations).
• Ability to identify and understand the speech of another person.
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Able to manage time and be efficient and effective in the completion of assignments.
• Knowledge of arithmetic and their applications specific to the position.

Benefits

• Competitive salary/wage.
• Comprehensive benefits package to include: Health, Vision, & Dental Insurance.
• 401(k) Retirement Plan with up to 4% Company Match (fully vested from day 1).
• Company Paid Life Insurance.
• Minimum of 15 days of Paid Time Off (PTO) after 60-day introductory period.
• Nine Paid Holidays, plus Birthday Leave and Community Service Leave.
• Charitable donation match.
• Professional recognition.
• And more!

Pay

Competitive salary/wage.

Schedule

Must be able to work on a flexible schedule that at times may include early or late and regular weekend hours. Must be available on Saturdays. Work on every Saturday is not required. Certain positions in the Financial Services Sector (including Forcht Bank) are considered critical and/or essential to the infrastructure. Individuals occupying these positions, must be able to report to work as directed in the event of inclement weather, declared states of emergency, and/or pandemic conditions, under the discretion of Forcht Bank leadership.