Bank Teller

About the role

Processes a variety of customer transactions at a teller window. Recognizes customer needs and recommends products, services, or assistance of other bank employees or departments to consistently deliver a superior level of customer service.

Responsibilities

• Strong knowledge of bank products and services, with the ability to recognize customer needs and cross-sell bank products
• Participate in the bank’s referral program and utilize applicable technology and/or programs to effectively show results
• Meet specific referral goals on a weekly, monthly, quarterly, and/or yearly basis
• Operate and balance a terminal and cash drawer daily
• Accept and process transactions including savings, checking, Holiday Savings account, loan payments, SDB rental payments, money orders/official checks, and cash withdrawals
• Accept checks for cashing in accordance with FNB check handling procedures
• Participate and successfully complete all required training courses
• Assist with duties associated with money shipments/orders
• Handle all cash, customer transactions, and customer information in accordance with FNB Security Policy and Procedures
• Make outbound sales calls to current and prospective clients
• Flexibility with work schedules to accommodate branch staffing requirements
• Maintain confidentiality of all customer business and personal information
• Accept responsibilities and projects as assigned by a supervisor
• Work positively in a team environment with coworkers and the public
• Complete all mandatory and elective training, including BSA (Bank Secrecy Act) and Anti-Money Laundering procedures
• Maintain compliance with all appropriate rules and regulations
• Regular, predictable attendance
• Complete all other duties as assigned

Requirements

• High School diploma or General Education degree (GED)
• Proven cash handling experience
• Basic computer skills and knowledge of office equipment (calculator, typewriter, phone, fax machine, etc.)
• Customer service and/or sales experience at any level
• Willingness to be flexible and create a work environment conducive to teamwork

E-Verify is used to confirm the identity and employment eligibility of all newly hired employees.