Bank - Teller

About the role

The Bank Teller is the primary point of contact for customers, providing excellent service in all phases of the transaction process. This role is crucial for ensuring the smooth daily operation of the branch and upholding the bank's commitment to exceptional customer service and financial integrity.

Responsibilities

• Process a high volume of routine bank transactions for customers, including deposits, withdrawals, transfers, loan payments, and cashing checks, ensuring accuracy and compliance with bank procedures.
• Provide high-quality customer support, identifying customer needs and recommending appropriate bank products and services.
• Maintain and balance a cash drawer on a daily basis, promptly reporting any discrepancies.
• Embody and uphold the bank's core values, consistently conducting yourself with the highest level of professional and ethical standards in all interactions and responsibilities.
• Adhere to all bank policies, operational procedures, and regulatory requirements (e.g., Bank Secrecy Act, Anti-Money Laundering).
• Serve as a system expert for transactional processing software, providing guidance and support to customers on self-service banking options.
• Manage customer inquiries and resolve service-related issues, escalating complex problems to the appropriate supervisor.
• Maintain the confidentiality of all customer financial information.
• Participate in required compliance training throughout the year as needed.

Requirements

• High school diploma or equivalent is required.
• Minimum of 6 months of cash handling experience is required.
• Minimum of 2 years of customer service experience is preferred.

Qualifications

• Exceptional attention to detail.
• Strong interpersonal skills.
• The ability to thrive in a fast-paced, customer-focused environment.

Skills

• Excellent communication skills.
• Attention to detail.
• Customer service orientation.
• Ability to work independently and as part of a team.

Benefits

Bank19, a division of First Bank and Trust of Memphis, offers a comprehensive benefit package and PTO (paid time off) for eligible employees. The benefit package includes Health, Dental and Vision Insurance, options to participate in a Health Savings Account, Flexible Spending Account, Health Reimbursement Arrangement, Life and AD&D coverage, voluntary Short-Term, Long-Term Disability and Supplemental insurance. In addition, eligible employees have the option to participate in a company retirement plan.

Pay

$16.82 - $18.72 hourly

Schedule

Regular, reliable and predictable onsite attendance is an essential function of this role.