Bank Services Representative - Claremont Office

About the role

We're looking for a dedicated Bank Services Representative to provide outstanding customer service and support as part of our Claremont, NH retail banking team. You'll play a vital role in building long-lasting relationships with customers while ensuring smooth and accurate financial transactions. If you're passionate about customer service and looking for an opportunity to grow professionally in a dynamic team environment, we'd love to meet you!

Key Responsibilities

• Office Operations
  • Process a variety of financial transactions with accuracy, including deposits, withdrawals, loan payments, and check cashing
  • Handle cash balancing and financial transactions with care to minimize errors
  • Open and maintain retail deposit accounts, ensuring accuracy in all account-related tasks such as signature cards and address changes
  • Support overall office functions to ensure smooth daily operations
• Customer Service & Relationship Building
  • Deliver top-notch service to existing and prospective customers, fostering trust and creating lasting professional relationships
  • Act as a knowledgeable resource for customer inquiries regarding bank products and services
  • Maintain a positive and approachable demeanor while assisting customers at the Bank Services Representative window
• Professional Growth & Compliance
  • Stay up-to-date with bank policies, products, services, and industry regulations to ensure all operations meet legal and regulatory standards
  • Participate in ongoing training to enhance your skills, including understanding federal and state regulations and compliance procedures
  • Adhere to all relevant banking laws, including the Bank Secrecy Act and FinCEN Regulations

Physical Demands & Work Environment

• Active work environment with periods of standing, sitting, and walking
• Ability to lift up to 60 lbs. when necessary
• Primarily office-based with direct interaction with customers, providing excellent service at the bank's service windows

Qualifications

• High School Diploma or equivalent required
• Prior experience in cash handling, sales, customer service, or banking is a plus
• Must have knowledge and experience with computer programs used throughout the course of the workday
• Strong communication skills with the ability to interact professionally with customers and teammates
• A commitment to accuracy, organization, and attention to detail
• Ability to work independently and as part of a team in a fast-paced setting
• A proactive approach to learning and personal development

Benefits

• Annual Incentive Compensation (bonus) Plan
• 401(k) with 50% match on the first 6% of eligible earnings
• Generous paid time off
• Paid time off for employees to give back to the communities in which we operate and live
• Tuition Reimbursement
• Internal and external training opportunities
• Supportive team-oriented work environment
• Bank-wide celebrations and meetings
• Valuable experience in the banking industry and skill set enhancement

Starting rate is based upon experience.