Bank Retail Assistant

About The Role

You will step in to support the running of the shop as required, including taking the lead in the absence of the Shop Manager or Assistant Managers. In these situations, you will supervise and support a team of volunteers to maximise sales and deliver an excellent customer experience. You will help ensure the shop is well-presented, safe, and operates efficiently, maintaining high standards in line with legal requirements and Shooting Star Children’s Hospices (SSCH) policies and procedures.

Please note: This role requires travel across the Shooting Star retail network, with locations across Surrey and South West London, as well as our Distribution Unit. You must be able and willing to work across multiple sites to support operational and staffing needs. Flexibility is essential, as occasional weekend working may also be required.

About You

• A proactive and organised individual with the confidence to lead a team in the absence of the Manager or Assistant Manager.
• Experience of working in a retail and/or charity retail environment, along with supervising or coordinating teams, ideally including volunteers.
• Strong leadership and communication skills, enabling you to delegate tasks effectively, motivate others, and create a positive, inclusive working environment.
• Passionate about delivering excellent customer service and confident in handling queries and complaints in a professional manner, ensuring a safe and welcoming shop environment at all times.
• An ability to work in a fast-paced environment, managing competing priorities while maintaining attention to detail.
• The ability to ensure donations are processed efficiently, stock is well merchandised, and financial procedures are followed accurately.
• A flexible, hands-on approach, thriving on supporting others and being committed to driving shop performance and maintaining high standards in line with policies and procedures.

What We Offer

• A competitive salary
• A range of benefits, including:
• Health and wellbeing
• Mental Health First Aiders
• Safeguarding

Employment

We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Also, we are committed to equal opportunities and consider all applicants to be in line with the Rehabilitation of Offenders Act 1974. Employment is subject to receipt of satisfactory references and a DBS check.

Equality, diversity and inclusion

Shooting Star Children’s Hospices is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence. We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospices to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.