Bank Relationship Manager

About The Role

You will serve as the first point of contact for Financial Institutions (FI) regarding their day-to-day service needs. What You'll Do:

• Escalate and provide feedback to operational groups within Fiserv to rectify issues and determine best practices for future improvements.
• Proactively communicate client impacting issues and resolutions to Partner.
• Understands all details associated with the management of the partner relationships to include platform, funding requirements, contractual SLAs, branch specifics, and file transmissions.
• Prepares partner reporting and enrolls partner in Fiserv systems.
• Collaborates with partners to coordinate partner approvals for product, marketing and financial initiatives.
• Ensures partner specific processes and procedures are documented and kept up to date.

Experience You'll Need To Have

• A high school graduate/GED.
• 2 years' prior client management experience.
• 3 years of experience in the financial, credit card, or electronic payment industry.
• Demonstrated knowledge of the processes and procedures of servicing clients.

Experience That Would Be Great To Have

• Associate's degree.
• Ability to travel 20%.

How You’ll Work

This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experience helps you with your overall onboarding experience and leads to stronger productivity.

Sponsorship

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits

• Fuel Your Life program to support physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers’ extra effort with points used for rewards.
• Eight Employee Resource Groups to foster a collaborative culture.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Retailer planning and discounted shares with the Employee Stock Purchase Plan.
• Medical, dental, vision, life, and disability insurance options available day one.
• Tuition assistance and reimbursement program.
• Paid parental, caregiver, and military leave.

Job Location

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.

Equal Opportunity

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

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