Bank Customer Service Representative - Mid-shift
About the role
MCI is seeking a proactive and customer-focused Bank Customer Service Representative to join our team. This role is ideal for individuals who excel in a fast-paced, remote call center environment and are committed to delivering secure, accurate, and empathetic service during peak customer interaction times.
Responsibilities
- Respond promptly to customer calls and online inquiries.
- Investigate and resolve account-related issues.
- Provide guidance on banking products and services.
- Accurately document all customer interactions.
Requirements
- High School Diploma/GED
- 1-2 years of customer service experience (banking preferred)
- Strong numeracy and communication skills
- Availability for evening or extended hours
Qualifications
- None specified
Skills
- Customer service skills
- Banking knowledge
- Technical proficiency (computer literacy)
Benefits
- Comprehensive medical, dental, and vision coverage
- Paid time off
- Incentives and rewards
- Disability insurance
- Life insurance
- Accident and critical illness insurance
- Training opportunities
- Casual dress code
Pay
Starting compensation is based on experience.
Schedule
The role requires availability for evening or extended hours.
Benefits
- Health benefits
- Retirement savings programs
- Short-term disability coverage
- Life insurance
- Accident and critical illness insurance
- Paid training
- Fun, engaging work environment
Company Culture
MCI is committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities, and contribute to the success of a globally expanding, industry-leading organization.
Equal Opportunity Employer
MCI is an equal opportunity employer and does not discriminate on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances where an employee works.