Bank Customer Service Representative - 4X10 Shift
About the role
MCI is seeking a proactive and customer-focused Bank Customer Service Representative to join our team. This role is ideal for individuals who excel in a fast-paced, remote call center environment and are committed to delivering secure, accurate, and empathetic service during peak customer interaction times.
Responsibilities
- Respond promptly to customer calls and online inquiries.
- Investigate and resolve account-related issues.
- Provide guidance on banking products and services.
- Accurately document all customer interactions.
Requirements
- High School Diploma/GED
- 1-2 years of customer service experience (banking preferred)
- Strong numeracy and communication skills
- Availability for evening or extended hours
Qualifications
- Highly motivated and dedicated
- Ability to handle multiple tasks simultaneously
- Excellent problem-solving skills
- Strong organizational and time management skills
Skills
- Customer service skills
- Banking knowledge
- Technical proficiency with call center software
- Effective communication and interpersonal skills
Benefits
- Comprehensive health benefits
- Paid time off
- Incentive programs
- Disability insurance
- Life insurance
- Accident and critical illness insurance
Pay
Starting compensation is based on experience and is competitive within the industry.
Schedule
The role is ideal for individuals who can work evenings or extended hours to meet customer demand.
Application
To apply, please complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
Equal Opportunity Employer
MCI is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected characteristic.