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Jobs · Customer Service · Georgia

Bank Call Center Representative - 4X10 Shift

MCI · Savannah, GA · 9 mo ago
Customer ServiceFull-time

About the role

MCI is seeking a dedicated and detail-oriented Bank Call Center Representative to join our team. This remote role offers greater flexibility while maintaining consistent coverage and high-quality customer service.

Responsibilities

  • Respond promptly to customer calls and online inquiries.
  • Investigate and resolve account-related issues.
  • Provide guidance on banking products and services.
  • Accurately document all customer interactions.

Requirements

  • High School Diploma/GED
  • 1-2 years of customer service experience (banking preferred)
  • Strong numeracy and communication skills
  • Availability for evening or extended hours

Qualifications

  • All positive, and driven applicants are encouraged to apply.
  • The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
  • High School Diploma/GED
  • 1-2 years of customer service experience (banking preferred)
  • Strong numeracy and communication skills
  • Availability for evening or extended hours

Skills

  • None specified

Benefits

  • Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days.
  • Benefit options vary by location.
  • Secure your future with retirement savings programs, where available.
  • Short-term disability coverage is available to help protect you during unexpected challenges.
  • Access life insurance options to safeguard your loved ones.
  • Affordable health insurance options are available.
  • Accident and critical illness insurance.
  • Paid training.
  • Casual dress code.

Pay

Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

Schedule

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

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