Bank Agile Product Owner Senior

About the role

As a dedicated Bank Agile Product Owner Senior, you will work directly with the Bank agile team to prioritize work to derive business outcomes while delivering on business commitments and ensuring the voice of the customer is strongly represented. You will be responsible for prioritizing the Bank agile team backlog to drive business outcomes in service to the Business strategy, acting as the ‘voice of the end-user.’ You will bring a data-driven approach to decisions and impediment removal, including strategic priorities and funding allocation, and execute against the product/value stream. You will support the Bank agile team culture anchored in transparency and learning, seeking opportunities for testing and learning, continuous improvement, and quality.

Responsibilities

• Accountable for communicating and driving the vision and strategy effectively to key stakeholders and Bank agile team members.
• Ensures delivery of quality product and member experience solutions through collaboration with stakeholders to determine business needs.
• Works closely with the Team-of-Teams Lead to assist in clarifying and driving alignment on the business strategy, goals, and objectives, translating this understanding into a clear vision for the Bank agile team to inform the creation and prioritization of the backlog.
• Partners with Team-of-Teams Lead to define and clearly communicate acceptance criteria for output based on business requirements and customer needs.
• Anticipates and solves complex issues using a data-driven approach to decision making, including allocating funds and developing and tracking Objectives and Key Results (OKRs) that drive Bank product success.
• Delivers against Bank agile team level OKRs.
• Acts as the “voice of the end-user,” proactively seeking customer feedback to learn and better understand their needs and requirements to ensure end user value is delivered.
• Owns Bank agile team backlog (grooming, prioritization, and refinement).
• Maintains a groomed backlog of user stories; works with the Agile Bank agile team to estimate story size and complexity.
• Optimizes the flow of value through the multi-Bank agile team Agile environment and progresses toward objectives, goals, and commitments, while removing impediments, resolving conflicts, and managing risks and issues.
• Takes a strategic view and thinks proactively about the right way to meet objectives.
• Acts in service of the Bank agile team's needs and goals; offers feedback on work-in-progress, clarifies requirements, anticipates and removes roadblocks or impediments, and answers questions.
• Looks for opportunities for continuous Bank agile team and process improvement, making recommendations to leadership.
• May lead functional Bank agile teams or projects with moderate resource requirements, risk, and/or complexity.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements

• Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 4 years of experience in process improvement, project delivery, business/requirements analysis, or directly related to supported business operations/product line.
• 2 years of relevant Mortgage industry experience in Origination, Fulfillment, Underwriting, Marketing, Distribution, or Sales/Service.
• Knowledge of multiple technical software delivery methodologies (i.e., Agile, Waterfall, SAFe).
• Advanced experience analyzing business requirements, process flows, and use cases to identify opportunities to streamline business processes in accordance with risk management framework and regulatory requirements.
• Advanced knowledge and demonstrated use of Process Engineering methodologies.
• Working knowledge of applicable banking, regulatory, and compliance policies including applicable laws, rules, and regulations.
• Ability to communicate difficult concepts and negotiate with others to adopt a different point of view.
• Experience using Web analytics tools and reports (Adobe Analytics/Google Analytics) to identify conversion funnel optimization opportunities.
• Knowledge of CRO (Conversion Rate Optimization) including A/B and multi-arm bandit testing methodologies.

Benefits

At USAA, our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include:

• Comprehensive medical, dental, and vision plans.
• 401(k) and pension plans.
• Life insurance.
• Parental benefits and adoption assistance.
• Paid time off program with paid holidays plus 16 paid volunteer hours.
• Various wellness programs.
• Career path planning and continuing education to assist employees with their professional goals.

Pay

The salary range for this position is $103,450 - $197,730. USAA does not provide visa sponsorship for this role.