Bakery Specialist

About Reiser

With more than 60 years of success in the food equipment industry, REISER is recognized worldwide for its high-quality equipment, innovative engineering, and outstanding service and support. Total commitment to our customers is at the core of who we are, making REISER the one supplier that food manufacturers can trust for better, smarter food processing and food packaging solutions and equipment. We take great pride in providing the resources our customers need to ensure their success. Our team of talented and passionate professionals works hard, embraces challenges, and is wholeheartedly dedicated to the success of our customers.

Our Vision

Robert Reiser & Co. will serve the food industry and other selected markets by selling and supporting equipment that provides solutions to customer needs. Every customer contact will result in an improved relationship with that customer. We will continuously strive to strengthen our supplier partnerships. We will encourage our fellow employees to reach their potential. Therefore, we will earn a fair profit and ensure our future.

About the Role

We are seeking an experienced Bakery Specialist to support our Mid-West and New England Regional Sales team. The ideal candidate must live in either Columbus, OH, St Louis, MO, or Kansas City, MO. We are looking for an experienced Baker with a team player mentality, interested in building relationships with our customers to understand how we can provide more capital equipment solutions to their operations.

You should expect to travel throughout the region and nationally for training and to learn the role from successful team members. Bakery Specialists work closely with our customers to ensure recipes, formulation, and reformulation of ingredients meet customer expectations, and that our equipment is properly installed and working correctly.

It is pivotal to build credibility and relationships with customers across the bakery and confectionery market and be a trusted party in the sales process. Over time, you may learn more about selling, but a team-selling approach is what we are looking for. The Bakery Specialist will serve as the lead bakery-based expert and consult with sales representatives.

Responsibilities

• Travel across the Mid-West and New England region to customers in small to large-scale operations, plants, and headquarters.
• Oversee installations and be on-site as needed.
• Coordinate and assist with Field Service Technicians or Bakery Technicians to successfully install machinery and gather feedback for further machine development.
• Identify sales opportunities and collaborate with Regional Sales Managers, Field Sales Managers, Field Sales Representatives, Account Sales Representatives, and other Bakery Specialists.
• Work closely with customers throughout the installation process.
• Perform recipe manipulation and troubleshooting, including formulation and reformulation of dough and other bakery, confectionery, or plant-based products.
• Be actively involved with sales industry associations.
• Complete sales reports and ensure documentation is accurate and received on time.
• Travel to Reiser Headquarters in Canton, MA, to perform Factory Acceptance Testing with customers in our Customer Center.
• Entertain customers as necessary, with or without a Sales Representative present.
• Follow up on leads from trade shows and other sources.

Requirements

• Bachelor’s degree in culinary arts and 10+ years of bakery experience.
• Recent prior experience working as a baker, preferably in large-scale commercial/industrial settings with an understanding of high-production bakeries.
• Prior experience as a scratch baker and knowledge of how to formulate and reformulate dough.
• Understanding of bakery manufacturing and a passion for the industry.
• Proven sales ability and willingness to support the Reiser Sales effort and team.
• Basic to intermediate computer skills.
• Bi-lingual in Spanish and/or German is a plus but not required.

Skills & Attributes

• Ability to learn and understand the machinery used in the bakery.
• Excellent networking skills and comfort in plants and headquarters to develop key relationships.
• Sales-oriented self-starter who understands the entire sales process and can actively participate in identifying customer needs and solutions.
• Ability to converse comfortably and effectively with people from the shop floor to company presidents.
• Clear communication skills with the sales team and home office, both written and verbal.
• Ability to work independently, prioritize work, and multi-task.
• Excellent communication skills and the ability to work with all organizational levels.
• Accuracy and attention to detail are essential.