Bakery Service Counter Clerk

About the role

Festival Foods is a Wisconsin grocer committed to giving back to the communities it serves and providing guests with exceptional service and value. The company operates over 40 full-service supermarkets across Wisconsin. As a Day‑Time Bakery Service Counter Clerk reporting to the Bakery Manager, you’ll be a key player in keeping the bakery department stocked with fresh, delicious products and ensuring every guest leaves with a smile. Providing excellent guest service is at the heart of the role — whether it’s a friendly greeting, answering questions, or addressing concerns, you’ll handle each interaction with professionalism and care.

Location: 647 South Green Bay Road, Neenah, WI 54956

Responsibilities

• Guest Service Excellence: Provide outstanding customer service to all guests, assisting them with their needs from the case and helping them find items on the sales floor.
• Order Fulfillment: Take and process orders, including special requests, ensuring accuracy and guest satisfaction.
• Phone Assistance: Answer phone calls with proper etiquette, assisting guests with inquiries or orders.
• Product Packaging: Package prepared bakery products, reducing shrink by using appropriate packaging and ensuring accurate pricing with corresponding labels.
• Stock Management: Fill, rotate, and remove products on the sales floor as needed. Keep displays fresh by replenishing stock and ensuring that products with closer dates are prioritized for sale.
• Maintain Cleanliness: Contribute to the overall cleanliness of the department by organizing and cleaning work areas, shelving, and sales floor as needed.
• Food Safety: Maintain food safety logs and ensure all quality standards are met, including quantity expectations at 100% by 10 am and 5 pm.
• Honor Commitments: Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.
• Support the Team: Other duties as assigned.

Requirements

• Customer Service Skills: Ability to interact effectively and tactfully with guests and all team members.
• Communication Skills: Strong oral and written communication skills to ensure clear and effective interactions with guests and colleagues.
• Safety Knowledge: A complete understanding of all safety requirements and company safety policies to ensure a safe working environment.

Physical Demands and Work Environment

• Stand in one place for a long period of time, bend, stoop, and kneel regularly (80% of time)
• Full range of upper body motion
• Lifting up to 50 pounds on an occasional basis (20% of time)
• May be exposed to extreme temperatures (20% of time)

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Schedule

The Bakery Service Counter Clerk position offers both part‑time and full‑time opportunities. The work schedule may include mornings, afternoons, evenings, weekends, and holidays, providing the flexibility to meet the needs of our guests.

Pay

• Hourly associates are paid weekly.
• Part‑time store associates receive a $1 per hour premium on Sundays and select holidays.
• Full‑time hourly store associates receive time‑and‑a‑half on Sundays and select holidays.

Benefits

• Associate Discount: 15% off grocery purchases for you and your immediate household.
• Two‑Week Advanced Scheduling: Schedules provided two weeks in advance for greater predictability and flexibility.
• Vision & Dental Insurance: Part‑time and full‑time associates eligible for vision insurance and two dental coverage options.
• Well‑Being Support: 3 weeks of paid parental leave; fitness reimbursement program; Employee Assistance Program (EAP) and LEAPCare Care Coaches for confidential support with hospital visitation, conflict resolution, stress management, marriage or divorce, family issues, depression, or anxiety.
• Retirement Savings: 401(k) plan with an annual discretionary company match.