Bakery Retail Shift Leader

About the role

Our guest service team leader will be responsible for the overall guest experience when on duty. They will maintain service quality standards by ensuring the team members are delivering premium guest service and treating each guest as a VIP.

Responsibilities

• Ensure positive guest and team member experience
• Respond and address guests who are dissatisfied with service and/or product
• Communicate the team’s product offerings, new company initiatives, and general updates about the bakery
• Drive product sales by creating a strong partnership with the culinary team to ensure the guest experience is above expectations
• Manage daily operations: communication log, meal breaks, food safety, and COVID procedures

Requirements

• Two years of experience in a customer service environment preferred
• Previous quick service food handling experience in either the hospitality or food and beverage industry a plus
• Excellent verbal and written communication skills
• Ability to adapt to a flexible schedule according to business needs
• Must have reliable transportation
• Frequent walking, kneeling, bending, and reaching overhead
• Able to stand for extended periods of time
• Must be able to lift, move, and carry up to 50 pounds
• Must be able to speak, read, and write English
• Ability to work flexible hours, including weekends and holidays, as needed

Qualifications

• Associate’s or Bachelor’s degree with a focus in Business or Hospitality preferred
• High school diploma or GED required

Benefits

• Flexible work schedule
• Free non-slip shoes (annually!)
• Birthday month PTO with complimentary cake
• Company holidays off (Thanksgiving, December 25th–27th, and New Year’s Day)
• Medical, dental, and vision insurance
• Vacation, 401k, FSA
• Pet rescue reimbursement and pet insurance
• Flexible return-to-work schedule for maternity leave
• Generous discounts on all our delicious desserts