Bakery Manager (Assistant Manager/various NYC locations)

Magnolia Bakery opened our first location on a quiet street corner in the heart of New York City’s West Village in 1996. From then to now, Magnolia Bakery has grown to become a globally famous, locally loved retail bakery and desserts brand. With locations in New York City, LA and Chicago, a nationwide e-commerce and wholesale business, international locations in the Middle East and Southeast Asia, and an emerging Grocery business in the US, Magnolia Bakery's whimsical spin on classic, American desserts is now in every neighborhood. Role Overview We are looking for a Bakery Manager to join Magnolia Bakery. You will report to the General Manager and be responsible for managing the store and optimizing customer engagement, employee experience, and business results. Oversee the creation of production lists that will ensure timely delivery of the freshest bakery products possible Onboarding, training and development and performance management of associatesProviding associates with updates and guidance relating to health & safety guidelines, zoning, break information, product information, and weekly trainingPartnering with GM to manage associate’s performance and ensure they are meeting expectations of their role and on a path to progress at Magnolia Bakery Helping team members learn new skills within the store, matching them up with in-store team members when necessary, creating performance support the GM with driving improvement for performance improvement plansDocument employees who are not meeting their role expectationsAdhering to Magnolia Bakery’s COVID-19 health and safety protocols for team members and customersGathering & documenting incidents with customers or team members should they ariseAssist management with scheduling of breaks and meal periods; supports management with the adherence to policies, procedures, and job assignmentsTrain staff on Company process, policies, procedures, and job assignments Key Ingredients for Success 3-5 years of store or team leadership experience in the retail and Culinary fieldMust be at least 18 years of age or older and are authorized to work lawfully in the United StatesAbility to work a flexible schedule, including days, nights, weekends, and holidaysAbility to be trained and work in any of our New York City locations without noticeDesire to be part of a tight-knit team looking to transform the traditional retail experienceHold yourself and your team to high standardsPossess a welcoming and helpful attitude and the ability to lead and hold others accountableLearn and adapt to current technology and can accurately handle POS functionsBe able to manage workload and prioritize tasks independentlyExcellent verbal and written communication skillsEnsures consistent execution of standard practices and other policies and procedures by abiding by all company policies as stated in the Employee ManualInspiring and encouraging employees to ensure a high level of moraleIntervene when incidents arise in store such as difficult or unhappy customers, injury, theft, and employee disagreement Physical Demands And Work Environment Position requires standing and walking for period of 3-5 hours without a rest break Frequent use of hands Occasionally required to climb, stoop, bend, reach, kneel, or crouch Occasional moderate to heavy (10+lb) lifting and carrying Work environment includes working with hot cooking equipmentMust have flexible work availability including nights, weekends and holidays Company Benefits Medical, Dental, Vison offerings401k planVacation & Sick TimeEmployee discount Magnolia Bakery is an Equal Opportunity Employer and participates in E-Verify.