BAKERY/LEAD CLERK

Responsibilities

• Encourage teamwork through cooperative interactions with co-workers.
• Welcome, serve and assist customers to provide excellent customer service.
• Ensure proper staffing to address service levels and efficient utilization of labor.
• Operate equipment (e.g., knives, box cutter and pricing gun) according to company guidelines.
• Effectively communicate with customers and respond to questions and requests in a timely manner.
• Ensure opening/closing procedures are followed according to the standard operating procedures (SOPs).
• Affirm storage and code dating SOPs are adhered to for all products.
• Affirm all price changes and in-store transfers occur in a timely fashion in the department manager’s absence.
• Affirm the removal and disposal of un-sellable product from the department.
• Follow all merchandising guidelines, including display models, signage, and product packaging.
• Maintain temperature and placement of products in coolers and freezers to maintain freshness of products.
• Affirm product portion control to ensure SOPs are met.
• Affirm all receiving procedures are adhered to appropriately in the department manager’s absence.
• Proof, bake, glaze, top, and thaw product in accordance with SOPs.
• Perform stocking duties, ensuring correct placement of stock and refilling of product.
• Follow all company and department policies and SOPs.
• Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management.
• Maintain ability to work all shifts and flexibility to relocate to another store location.

Qualifications

• Minimum High school diploma or general education degree, 1+ years’ retail experience or an equivalent combination of education and experience.
• Effective interpersonal and customer service skills.
• Friendly, approachable and outgoing demeanor/team player.
• Sound judgement/decision making skills.
• Strong math skills (e.g., calculate discounts, proportions, percentages).
• Basic algebra and geometry skills (e.g., calculate circumferences, volume).
• Ability to read/interpret documents (e.g., training manuals).
• Good oral and written communication skills.
• Ability to speak effectively to groups of customers/employees.