Bakery Flour Sales Associate

About the role

King Arthur Baking Company is a leading baking resource, offering education, inspiration, and the finest baking products. We provide these services through our direct-to-consumer business, including a website, retail stores, cookbooks, podcasts, recipe apps, and a baking school. As a benefit corporation, we prioritize the interests of all stakeholders, including employees, local communities, and the planet.

Responsibilities

• Serve as the primary point of contact for customer, broker, and sales team inquiries, providing real-time insights and actions on order status and revisions, pricing and sales contract management, and operational activity.
• Execute the order-to-cash process from order capture through invoicing, ensuring accurate order entry, EDI transaction management, customer portal task completion, and exception management and discrepancy resolution.
• Cook outbound logistics for both delivered and customer pickup (CPU) orders to meet on-time fulfilment requirements and prevent service disruptions.
• Maintain inventory allocation to ensure sufficient stock levels and timely coordination to meet order schedules and volume commitments across all customers, including pipeline and promotional activities.
• Support operational needs of customers by ensuring compliance with routing guides, documentation requests, and managing day-to-day operational interactions.
• Proactively monitor customer scorecards, KPIs, and reporting to ensure operational performance meets or exceeds customer expectations, identify and communicate issues before they arise, and bring forward continuous improvement opportunities.
• Investigate and resolve mis-shipments, short shipments, RMAs, credit/debit memos, and payment discrepancies to uphold customer satisfaction and trust.
• Own customer operational deductions and chargeback review inclusive of conducting root cause analysis, implementing mitigation strategies, and driving improvements to avoid recurring issues.
• Cook coordinate freight and quality claims issuance and customer resolution across key stakeholders.
• Manage customer onboarding tasks, including timely customer setup across internal systems, external portals, and documentation requests.

Benefits

• Medical, dental, vision, company-paid short- and long-term disability, life insurance, paid parental leave, paid time off to rest, paid holidays to have fun, a 401(k) with a company match.
• 40 paid volunteer hours a year, profit sharing*, participation in the Employee Stock Ownership Plan (ESOP)*.

The Location

Hybrid combining working from home, and onsite in White River Junction VT roughly 1-2 days per month. Ideal candidates will be located within 120 miles of our offices.

The Pay

$20.17 to $24.55 per hour worked; commensurate with experience.

Experience and Education

• 3+ years expertise within the supply chain discipline, CPG and customer facing experience preferred.
• 3+ years functional experience in automated Order-to-Cash systems and process - Enterprise Resource Planning (ERP), Order Management Systems (OMS), EDI/API, SAP S/4HANA preferred.
• Reputable supply chain certification preferred (e.g. APICS).

Competencies

• Customer Service Orientation: Holds an understanding that “customers” include not only paying customers but internal customers and external business partners. Acts in ways that demonstrate a commitment to high standards of quality in delivering an exceptional customer experience.
• Communication and Collaboration: Competence and confidence to function as an operations expert with customers, cross-functional teams, and external partners. Proactively and intentionally communicates with the ability to appropriately articulate clear and concise messages, both written and verbal, to the circumstance and intended audience.
• Results Oriented: Proactive problem solving and solution recommendations. Identifies opportunities for improvement and consistency across multiple sites and internal operations.
• Attention to Detail: Demonstrates persistence and commitment toward work efforts and sets a high-performance standard for self and others. Takes responsibility for own actions no matter the outcome or magnitude of impact.
• Technical System and Database Acumen: Demonstrated experience and expertise in OMS, ERP, and TMS systems, along with operational understanding of associated system integrations and data flows. Working knowledge of SAP S/4HANA, and experience in advanced analytics tools including Data Cubes and MS Power BI.
• Analytical Thinking: Ability to break down a problem, analyze paths to resolution, and define a solution. Ability to compile, analyze, and leverage data to enhance operational performance.
• Financial Acumen: Foundational knowledge on role impact to P&L results inclusive of deductions and chargebacks, freight, and supply chain activity cost drivers.

Success Factors

• Commitment to King Arthur’s mission, products, and living our values
• Community minded, gets involved, volunteers
• Physical Requirements: Ability to work for prolonged periods at a desk, both in a home office and onsite, using a computer and other standard office equipment. Regular use of computer keyboard, mouse, and video conferencing tools. Ability to communicate effectively in person, over the phone, and through digital platforms. Occasional standing, walking, bending, or reaching within the office environment. May occasionally be required to lift or move items up to 15 pounds (e.g., office materials, documents).

Work Environment

Indoors, a normal office environment with little exposure to excessive noise, dust, or temperature changes. This role operates in a professional office environment where most work is performed at a desk. Remote work environment that meets KAB standards for work.

Safety

Understands that safety is the responsibility of everyone at the organization and is responsible for adhering to/providing work in a safe and ergonomic manner, identifying unsafe conditions and correcting conditions immediately or reporting them promptly. Participates in safety and compliance training and safety and health programs.

Supervision

N/A

Travel

Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.