BAKERY/DEPT LEADER

About the role

Embrace the Customer 1st strategy to create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve sales and profit goals established for the department, and monitor and control all established quality assurance standards.

Responsibilities

• Direct, support and supervise all functions, duties and activities for the Bakery department.
• Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
• Communicate company, department, and job specific information to associates.
• Promote trust and respect among associates while communicating company, department, and job specific information.
• Collaborate with associates and promote teamwork to help achieve company/store goals.
• Develop adequate scheduling to manage customer volume throughout hours of operation.
• Train and develop associates on performance of their job and participate in the performance appraisal process.
• Adhere to all local, state and federal laws, and company guidelines.
• Create an environment that enables customers to feel welcome, important and appreciated.
• Inform customers of bakery specials and recommend bakery items to them to ensure they get the products they want and need.
• Gain and maintain knowledge of products sold within the department.
• Prepare bakery items per customer requests using proper bakery equipment and offer product samples to help customers discover new items or products they inquire about.
• Provide customers with fresh products the correct portion size to prevent shrink.
• Use all equipment in bakery such as the refrigerators, freezers, and ovens according to company guidelines.
• Partner with store management to develop and implement a department business plan to achieve desired results.
• Prepare and submit seasonal critiques for the sales and merchandising supervisor.
• Maintain knowledge of products sold within the department.
• Monitor and control expenses for the department.
• Aid store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.
• Schedule routine price changes by updating shelf tags and promotional signs.
• Plan, organize and supervise the inventory process.
• Adhere to all food safety regulations and guidelines: prepare foods according to cooking instructions; ensure proper temperatures of food, cases and coolers are maintained and recorded.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate personnel of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud.

Qualifications

• Minimum Effective communication skills
• Knowledge of basic math
• Ability to handle stressful situations
• Current food handlers permit once employed
• Desired High school education or equivalent
• Management experience
• Bakery experience

Skills

• Ability to work cooperatively in high paced and sometimes stressful environment
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues

Benefits

• Support and assistance through direct interaction with minors, individuals with special needs, and/or older adults

Pay

N/A

Schedule

N/A