Bakery/Deli Clerk

Qualifications

• Customer Service skills
• Effective communication skills
• Knowledge of basic math
• Ability to obtain current food handlers permit once employed

Desired Previous Job Experience:

• Customer Service skills
• Bakery or Deli experience
• Retail experience

Responsibilities

• Prepare items per customer requests using proper bakery equipment
• Offer product samples to help customers discover new items or products they inquire about
• Inform customers of bakery and/or deli specials
• Provide customers with fresh products that they have ordered and the correct portion size to prevent shrink
• Recommend deli or bakery items to customers to ensure they get the products they want and need
• Use all equipment in bakery such as refrigerators, freezers, slicers, and ovens according to company guidelines
• Prepare foods according to the food temperature logs and follow cooking instructions
• Measure, prepare, and mix ingredients according to recipe, using a variety of kitchen utensils and equipment
• Adequately prepare, package, label, and inventory ingredients in merchandise
• Check product quality to ensure freshness; review "sell by" dates and take appropriate action
• Properly use kitchen equipment, including stove, computerized scale, fryer, steamer, and robot coupe
• Label, stock, and inventory department merchandise
• Report product ordering/shipping discrepancies to the department manager
• Understand the store's layout and locate products when requested by customers
• Stay current with present, future, seasonal, and special ads
• Gain and maintain knowledge of products sold within the department; respond to questions and make suggestions about products
• Maintain awareness of inventory/stocking conditions and note any discrepancies
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are kept
• Promote trust and respect among associates
• Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products
• Adhere to all food safety regulations and guidelines
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions; notify store management
• Practice preventive maintenance by inspecting equipment and notifying appropriate department or store manager of needed repairs
• Notify management of customer or employee accidents
• Work cooperatively in a high-paced and sometimes stressful environment
• Manage conflict in a reasonable, nonconfrontational, and cooperative manner
• Act with honesty and integrity regarding customer and business information
• Follow directions and seek assistance when necessary to resolve customer and business issues
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults
• Perform the essential functions of this position with or without reasonable accommodation