Bakery Clerk

Job Summary

The NOTC Clerk is accountable for delivering G.O.A.T. (Greet, Observe, Assist, Thank) service to our customers. This position supports all daily operations within the Service Deli and Bakery departments, including preparing and packaging deli or bakery items, maintaining product quality and presentation, and ensuring all food safety and sanitation standards are met.

Job Responsibilities

• Provide friendly, helpful service while maintaining a professional demeanor and enhancing the customer’s shopping experience (G.O.A.T)
• Handle customer concerns or complaints politely and professionally, and escalate to upper management when necessary
• Prepare deli items such as sandwiches, salads, and hot case offerings, following established recipes and portion guidelines
• Slice, weigh, package, and label deli meats, cheeses, and prepared foods according to customer specifications
• Stock, rotate, and merchandise service deli products in display cases to ensure freshness and appeal
• Maintain product expiration dates and remove outdated or unsellable items as needed
• Take and fulfill special orders for party trays and catering requests
• Absolutely record waste, transfers, and markdowns accurately
• Operate deli equipment such as slicers, ovens, fryers, and scales safely and appropriately
• Maintain a clean, organized, and sanitary work area, including equipment, counters, and display cases
• Assist with inventory control by participating in regular cleaning schedules and deep-cleaning tasks as assigned
• Provide friendly and knowledgeable customer service at the bakery counter, assisting with product selection, and taking customer orders
• Baking preparation to meet production goals when making bakery items
• Assemble and decorate cakes, cupcakes, and other bakery items; along with custom order preparation by following design specifications
• Maintain attractive, clean, and well-stocked bakery display cases to ensure products are presented in an appealing manner
• Regularly check and restock bakery items on the sales floor, ensuring freshness and proper rotation; check items for freshness and remove expired products
• Maintain cleanliness and organization of stock and sales floor areas
• Prepare the store for the next day by ensuring displays and shelves are orderly and customer-ready
• Report any inventory shortages, damages, or discrepancies to management
• Work collaboratively with team members to ensure smooth department operations and excellent customer experience
• Adhere to all store policies and local health regulations for safe food preparation, temperature control, and storage
• May be assigned to work in Grocery or Produce departments based on operational needs, which includes merchandising grocery items and providing support to either department as needed
• All other related duties as required and assigned

Requirements / Qualifications

• Must be at least 18 years of age
• A high school diploma is preferred but not required
• A valid Food Handler / Health Card (for fresh departments)
• Ability to work in a fast-paced environment and handle multiple tasks
• Friendly, helpful attitude with a focus on customer satisfaction and service at all time
• Ability to work well within the team and follow direction with a good attitude
• Excellent communication skills (both oral and written) with the ability to communicate clearly and respectfully with customers and other teammates
• Basic math and reading skills for handling recipes, pricing, labels, equipment, and inventory
• Good problem-solving abilities and attention to detail
• Ability to stand for extended periods and lift moderate weights
• Ability to operate equipment safely and efficiently
• Basic knowledge of cake and cupcake decorating is a plus (training can be provided)
• Available to work a flexible schedule, including evenings, weekends, and holidays
• Maintain a sense of integrity and adhere to all store policies and procedures, including safety standards and the collective bargaining agreement