Bakery Clerk

About the role

Festival Foods is a Wisconsin grocer committed to giving back to the communities it serves and providing guests with exceptional service and value, operating over 40 full-service supermarkets across Wisconsin. As a Bakery Clerk, you'll be at the heart of bakery operations, ensuring every guest receives exceptional service. You'll assist guests in finding the perfect bakery items, take special orders with precision, and package products with care, contributing to a fun and fresh assortment of bakery delights.

Responsibilities

• Provide exceptional guest service: friendly greetings, answering questions, addressing concerns with professionalism and care.
• Assist guests in locating specific bakery items and handling special requests.
• Take accurate orders for cakes and other custom bakery products.
• Answer phone calls courteously and helpfully, providing information and assistance.
• Package and price items, maintaining quality and minimizing waste.
• Replenish bakery products to ensure availability and appealing display standards.
• Monitor and manage stock levels, restocking products promptly to meet demand.
• Ensure product freshness and presentation by rotating stock and removing outdated items.
• Maintain cleanliness and organization of work areas, shelves, and the sales floor.
• Adhere to food safety protocols and maintain accurate records.
• Uphold Festival's quality standards, ensuring product quantity expectations are met promptly.
• Perform other duties as needed to support the team.
• Maintain regular, timely attendance in compliance with the work schedule, with adequate notice for occasional absences.

Requirements

• Customer focus: ability to deal tactfully and effectively with guests and all personnel.
• Good oral and written communication skills.
• Complete understanding of all safety requirements and company safety policies.

Physical demands and work environment

• Standing for extended periods of time (80% of time).
• Lifting up to 50 pounds on an occasional basis (20% of time).
• Frequently near moving machinery (50% of time).
• Occasional exposure to extreme temperatures (20% of time).

Work schedule

This position offers flexibility for both part-time and full-time hours, including mornings, afternoons, evenings, weekends, and holidays based on availability.

Benefits

• Associate discount: 15% off grocery purchases for you and your immediate household.
• Weekly pay with premium pay: part-time store associates receive a $1 premium per hour on Sundays and select holidays; full-time hourly associates receive time and a half on Sundays and select holidays.
• Two-week advanced scheduling for better planning and work-life balance.
• Vision and dental insurance: part-time and full-time associates eligible for vision insurance and two dental coverage options.
• Well-being support: 3 weeks of paid parental leave, fitness reimbursement program, Employee Assistance Program (EAP), and LEAPCare Care Coaches for confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues, and depression or anxiety.
• 401(k) retirement plan with annual discretionary company match.

Location: 3007 Mall Drive, Eau Claire, WI 54701