Bakery Bench Hand

About the Role

Join our Bakery team as a Bakery Bench Hand, where you will play a key role in ensuring our bakery is stocked with fresh, high-quality products and delivering exceptional foodservice. This position is based at our Appleton - Northland location.

What You'll Do

• Provide Exceptional Guest Service: Provide excellent guest service through friendly greetings, answering questions, addressing guest concerns, and helping guests with what they need.
• Production Excellence: Follow recipes and production lists precisely to produce high-quality pastry and bakery items; ensure attention to dates and freshness, handle outdated items properly, and meet high-quality standards.
• Sanitation and Cleanliness: Maintain cleanliness in baker prep areas, ensuring all surfaces, tools, and equipment are clean and organized; adhere to Health Department guidelines and Festival Foods sanitation and safety practices, including proper glove use.
• Inventory and Stock Management: Oversee items on the sales floor, making decisions on what needs to be produced to ensure coverage for the evening; keep cooler, freezer, and dry storage areas clean and organized.
• Offer Assistance: Provide excellent foodservice and customer service by assisting guests with finding items, taking and executing special orders, and addressing any concerns or issues with products.
• Food Safety: Maintain food safety logs and ensure all quality standards are met, including quantity expectations at 100% by designated times.
• Support: Assist all bakery associates with daily responsibilities and contribute to overall cleanliness and organization of the department.
• Teamwork: Perform other duties as needed to support the team.
• Honor Commitments: Maintain regular, timely attendance in compliance with the work schedule, and provide adequate notice to find a replacement for occasional absences.

Requirements

• Ability to effectively deal with guests and all personnel
• Strong understanding of baking and pastry production
• Knowledge of foodservice operations
• Follow all safety requirements and company safety policies
• Proper training and knowledge of bakery equipment and procedures, including ovens, mixers, and slicing machinery

Physical Demands and Work Environment

• Stand in one spot for a long period of time, bend, stoop, and kneel regularly (70% of time)
• Full range of upper body motion
• Lifting up to 60 pounds on a frequent basis (50% of time)
• Occasional exposure to extreme temperatures (20% of time)
• Frequently near moving machinery (70% of time)
• Repetitive motion of hands and wrists

Schedule

The Bakery Bench Hand is a position that may be part-time or full-time. The work schedule generally includes mornings, afternoons, weekends, and holidays, with flexibility to work evenings or overnight as needed.

Benefits

• Associate Discount: Industry-leading 15% off your grocery purchases for you and your immediate household
• Weekly Pay & Premium Pay: Hourly associates are paid weekly. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.
• Two-Week Advanced Scheduling: Schedules provided two weeks in advance for greater predictability and flexibility
• Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options
• Support: Total well-being support including 3 weeks of paid parental leave, fitness reimbursement program, EAP (Employee Assistance Program), and LEAPCare Care Coaches for confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues, and depression or anxiety
• 401(k): Retirement planning with annual discretionary match from Festival Foods