Bakery Bench Hand

About the role

We are a Wisconsin grocer committed to giving back to the communities we serve and providing guests with exceptional service and value. We operate over 40 full-service supermarkets across Wisconsin. At Festival Foods, people are at the top of our list, reflected in our daily interactions, guest treatment, and extensive associate benefits and programs. Join our team as a Bakery Bench Hand, where you will help keep the bakery stocked with fresh, high‑quality products and deliver outstanding foodservice.

Responsibilities

• Provide Exceptional Guest Service – friendly greeting, answering questions, addressing concerns with professionalism and care; assist guests with their needs.
• Production Excellence – follow recipes and production lists precisely to produce high‑quality pastry and bakery items; monitor dates and freshness, handle outdated items properly, meet quality standards.
• Sanitation and Cleanliness – maintain cleanliness in bakery prep areas; ensure surfaces, tools, and equipment are clean and organized; adhere to Health Department guidelines and Festival Foods sanitation and safety practices, including proper glove use.
• Inventory and Stock Management – oversee sales‑floor items, decide what needs to be produced for evening coverage; keep cooler, freezer, and dry storage areas clean and organized.
• Offer Assistance – provide excellent foodservice and customer service by helping guests find items, taking and executing special orders, and addressing product concerns.
• Food Safety – maintain food safety logs and ensure all quality standards are met, including quantity expectations at 100% by designated times.
• Support – assist all bakery associates with daily responsibilities and contribute to department cleanliness and organization.
• Teamwork – perform other duties as needed to support the team.
• Honor Commitments – maintain regular, timely attendance per schedule and give adequate notice to find a replacement for occasional absences.

Requirements

• Experience and Skills – ability to effectively deal with guests and all personnel; strong understanding of baking and pastry production; essential knowledge of foodservice operations.
• Safety Knowledge – follow all safety requirements and company safety policies; proper training and knowledge of bakery equipment and procedures, including ovens, mixers, and slicing machinery.
• Physical Demands and Work Environment – stand in one spot for long periods, bend, stoop, and kneel regularly (≈70% of time); full range