BAKERY/BAKER

Responsibilities

• Establish and maintain a safe and clean environment that encourages customers to return.
• Achieve and exceed sales and profit goals set for the department.
• Maintain all established quality assurance standards.
• Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
• Display a positive attitude and understand the store's layout.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Report product ordering/shipping discrepancies to the department manager.
• Report customer or employee accidents.
• Report all safety risks, issues, and illegal activity, including: robbery, theft, or fraud.

Requirements

• Minimum ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math.
• Current food handlers permit.
• Bakery experience (preferred).
• Retail experience (preferred).
• Second language (speaking, reading, and/or writing) (preferred).

Qualifications

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important, and appreciated.
• Answer questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Prepare bakery items per customer requests using proper bakery equipment.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of bakery specials.
• Provide customers with fresh products that they have ordered and the correct portion size (or as close as possible to the amount ordered) to prevent shrink.
• Recommend bakery items to customers to ensure they get the products they want and need.
• Use all equipment in bakery such as the refrigerators, freezers, slicers, and ovens according to company guidelines.
• Prepare foods according to the food temperature logs and follow cooking instructions.
• Measure, prepare and mix ingredients according to recipe, using variety of kitchen utensils and equipment.
• Adequately prepare, package, label and inventory ingredients in merchandise.
• Check product quality to ensure freshness.
• Review "sell by" dates and take appropriate action.
• Properly use kitchen equipment, stove, computerized scale, fryer, steamer, robot coupe etc.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud.