BAKERY/BAKER

About the role

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and respond to questions and make suggestions about products.
• Prepare bakery items per customer requests using proper bakery equipment.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of bakery specials.
• Provide customers with fresh products they have ordered and the correct portion size to prevent shrink.
• Recommend bakery items to customers to ensure they get the products they want and need.
• Use all bakery equipment such as refrigerators, freezers, slicers, and ovens according to company guidelines.
• Prepare foods according to food temperature logs and follow cooking instructions.
• Measure, prepare and mix ingredients according to recipe, using a variety of kitchen utensils and equipment.
• Adequately prepare, package, label and inventory ingredients in merchandise.
• Check product quality to ensure freshness and review “sell by” dates, taking appropriate action.
• Properly use kitchen equipment including stove, computerized scale, fryer, steamer, robot coupe, etc.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Understand the store’s layout and locate products when requested by customers.
• Stay current with present, future, seasonal and special ads.
• Maintain awareness of inventory/stocking conditions and note any discrepancies.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are kept.
• Reinforce safety programs by complying with safety procedures, identifying unsafe conditions and notifying store management.
• Practice preventive maintenance by properly inspecting equipment and notifying appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents, safety risks or issues, and illegal activity including robbery, theft or fraud.
• Perform the essential functions of this position with or without reasonable accommodation.

Requirements

• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math
• Current food handlers permit once employed

Qualifications

• Bakery experience
• Retail experience
• Second language (speaking, reading and/or writing)